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For Companies At a Glance
- Tasks: Support customers through calls, improve processes, and assist in projects.
- Company: Join a leading international bank in London with a strong reputation.
- Benefits: Enjoy hybrid working, a fantastic pension, 28 days holiday, and more perks.
- Why this job: Be part of a dynamic team focused on customer experience and process improvement.
- Qualifications: Fluent Cantonese and English required; retail banking experience preferred.
- Other info: Opportunity for growth in a supportive and innovative environment.
The predicted salary is between 34400 - 52200 £ per year.
Job Description
Up to £43,000 plus excellent bonus and benefits
Hybrid working (4 days in the office, 1 day WFH)
12 month FTC
Are you a dynamic and analytical professional with a strong customer-centric approach, comfortable with both strategic process improvement and high-volume phone-based operational support?
We are seeking a versatile candidate to join this leading international bank in London. This exciting role is perfect for someone who can work to enhance business processes, whilst also providing seamless daily support. Please note, approximately 50% of your time will be dedicated to handling inbound calls and inquiries from customers and internal teams, ensuring efficiency, compliance, and an excellent customer experience.
Fluent Cantonese is essential for this role
Responsibilities of the Banking Customer Services Analyst to include :
- Act as a primary point of contact for telephone enquiries, handling hotline calls and providing prompt, accurate responses to a high volume of internal and external inquiries.
- Deliver daily operational and administrative support, ensuring smooth day-to-day business flow.
- Gather, analyse, and document business requirements for various strategic initiatives.
- Review and continuously improve workflows to boost efficiency and elevate the customer experience.
- Actively assist in project coordination and implementation, contributing to successful outcomes.
- Prepare clear and comprehensive user guides, process documentation, and training materials.
- Collaborate effectively with cross-functional teams to implement improvements and drive change.
- Ensure strict adherence to all internal policies, procedures, compliance requirements, and risk control guidelines.
- Demonstrate a comprehensive understanding of the bank's products and services to support customer-facing activities.
- Build and maintain customer trust through reliable, compliant, and transparent service at all touchpoints.
Requirements of the successful Banking Customer Services Analyst to include:
- Candidates MUST HAVE fluent Cantonese and English language skills. Mandarin also highly desired
- Previous experience in retail banking with strong customer service experience, particularly in a phone-based support environment, is essential.
- Comfortable working with data analysis, proficient in Excel, and possessing knowledge of basic SQL or Power BI (an advantage).
- Candidates will have an understanding of core banking processes, online banking and digital banking tools.
- An analytical mindset coupled with strong problem-solving skills.
- Excellent communication skills, both verbal and written, essential for engaging with customers and collaborating with stakeholders.
Benefits to include:
- Brilliant bonus available (discretionary)
- Fantastic pension of 12.5% non-contributory
- 28 days holiday, plus special leave (birthday, marriage, study), plus 4 hours wellbeing leave per month (equivalent to 6 days leave per year)
- Discounted gym membership and retail vouchers
- Full medical insurance for you and any dependents
- And MORE!
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
Banking Customer Services Analyst (Fluent Cantonese) employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Services Analyst (Fluent Cantonese)
✨Tip Number 1
Brush up on your Cantonese and English communication skills. Since this role requires fluent language proficiency, practice handling customer inquiries in both languages to ensure you can respond confidently and accurately during the interview.
✨Tip Number 2
Familiarise yourself with the bank's products and services. Understanding what the bank offers will help you provide better customer support and demonstrate your knowledge during interviews, making you a more attractive candidate.
✨Tip Number 3
Prepare for scenario-based questions that focus on customer service and problem-solving. Think of examples from your past experiences where you successfully handled high-volume calls or improved processes, as these will showcase your suitability for the role.
✨Tip Number 4
Network with professionals in the banking sector, especially those who work in customer service roles. Engaging with current employees can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Banking Customer Services Analyst (Fluent Cantonese)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail banking and customer service, especially in a phone-based support environment. Emphasise your fluency in Cantonese and English, and any additional language skills like Mandarin.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical mindset and problem-solving skills. Mention specific examples of how you've improved processes or enhanced customer experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in data analysis tools such as Excel, SQL, or Power BI. This will demonstrate your capability to handle the analytical aspects of the role.
Showcase Communication Skills: Since excellent communication is essential for this role, provide examples in your application of how you've effectively engaged with customers and collaborated with teams in past positions.
How to prepare for a job interview at Montpellier Resourcing
✨Showcase Your Language Skills
Since fluent Cantonese is essential for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the conversation in Cantonese, so practice common banking terms and customer service scenarios in both Cantonese and English.
✨Highlight Customer Service Experience
Emphasise your previous experience in retail banking and phone-based support. Prepare specific examples of how you've handled high-volume inquiries and resolved customer issues effectively, showcasing your customer-centric approach.
✨Demonstrate Analytical Skills
Be ready to discuss your experience with data analysis and tools like Excel, SQL, or Power BI. Consider preparing a brief example of how you've used data to improve processes or enhance customer experiences in your past roles.
✨Understand the Bank's Products
Research the bank's products and services thoroughly before the interview. Being knowledgeable about their offerings will not only help you answer questions confidently but also demonstrate your genuine interest in the role and the company.
