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- Tasks: Be the first point of contact for reported crimes and provide support to victims.
- Company: Join Devon & Cornwall Police, dedicated to community safety and support.
- Benefits: Enjoy a competitive salary, generous leave, and access to discounts and wellbeing services.
- Why this job: Make a real difference in your community while gaining valuable skills and experience.
- Qualifications: Strong customer focus, excellent communication skills, and basic IT knowledge required.
- Other info: Initial training requires flexibility and travel to Exeter; overtime available for training hours.
The predicted salary is between 26106 - 28653 £ per year.
Police Enquiry Officer Location: Honiton Salary: Starts at £26,106 rising by yearly increments to a maximum of £28,653 per annum Hours per week : 20 Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting. The role includes: being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means, providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, signposting to partner agencies, receiving and recording information appropriately and accurately, dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate. The Police Enquiry Office will be open from Monday to Saturday. What benefits you get if you join us A completive salary with yearly increments. Plus Weekend Working Allowance. 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers. Sick pay allowance, variable in accordance with length of service. Local government pension scheme. Supportive training and mentoring, including with IT and systems. Access to the Blue Light Card Scheme for discounts and services. Access to Group insurance scheme (via salary sacrifice scheme). Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services. Continuing Professional Development. Making a difference within your community. What we are looking for from applicants Proven customer focus approach. Excellent communication skills, including experience of dealing with conflict. Ability to work under challenging and difficult circumstances. Effective team working skills. Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar). Full driving licence, unless prevented by reason of disability. Initial training There will the requirement for successful candidates to: Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required. You will be required to travel to other Stations, regardless of your base station, for further training. You will be able to claim overtime for these additional hours for training purposes. Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required. Important Information Starting salary for 20 hours per week is £14,111 rising by yearly increments to a maximum of £15,488 per annum. (Full time equivalent is £26,106 to £28,653 per annum). No annual leave will be approved due to the essential training required for the role – dates when no leave will be approved to be advised when appointment is confirmed. Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station. To Apply If you feel you are a suitable candidate and would like to work for Devon & Cornwall Police, please click apply to be redirected to their website to complete your application. TPBN1_UKTJ
Police Enquiry Officer employer: Devon & Cornwall Police
Contact Detail:
Devon & Cornwall Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Enquiry Officer
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the specific challenges faced by residents in Honiton will help you connect better with the public and demonstrate your commitment to supporting them during your interview.
✨Tip Number 2
Brush up on your conflict resolution skills. Since you'll be dealing with victims and witnesses, showcasing your ability to handle difficult situations calmly and effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former Police Enquiry Officers if possible. They can provide valuable insights into the role and the types of scenarios you might encounter, which can help you prepare for any situational questions during the interview.
✨Tip Number 4
Demonstrate your IT proficiency. Since the role requires using multiple bespoke IT systems, being able to discuss your experience with similar software or your willingness to learn new systems can show that you're ready for the technical aspects of the job.
We think you need these skills to ace Police Enquiry Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Police Enquiry Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in customer service and communication. Emphasise any previous roles where you've dealt with conflict or worked under pressure, as these are crucial for this position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for supporting the community and your understanding of the role. Mention specific examples from your past that demonstrate your ability to handle enquiries and provide support.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Devon & Cornwall Police
✨Research the Role and Responsibilities
Before your interview, make sure you thoroughly understand the role of a Police Enquiry Officer. Familiarise yourself with the key responsibilities, such as being the first point of contact for reported crimes and providing support to victims. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
As a Police Enquiry Officer, excellent communication skills are crucial. Prepare examples from your past experiences where you've effectively communicated with the public or handled conflict. This will show that you can manage challenging situations and provide reassurance to victims and witnesses.
✨Demonstrate Customer Focus
Highlight your customer service experience and how it relates to the role. Discuss specific instances where you've gone above and beyond to assist someone, as this aligns with the position's requirement for a proven customer focus approach. Employers want to see that you genuinely care about helping others.
✨Be Prepared for Scenario Questions
Expect scenario-based questions during the interview that assess your problem-solving abilities and how you would handle various situations. Practice responding to hypothetical scenarios related to police enquiries, ensuring you convey your thought process and decision-making skills clearly.
