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- Tasks: Provide tech support across various sites, both remotely and on-site.
- Company: Join a dynamic team focused on exceptional technology services.
- Benefits: Enjoy diverse work environments and hands-on tech experience.
- Why this job: Perfect for tech enthusiasts who thrive in varied settings and love problem-solving.
- Qualifications: Experience in IT Service Desk or ICT 2nd Line Support is essential.
- Other info: Must have a full UK driving licence and eligibility to work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
You must be fully eligible to work in the UK and possess a full UK driving licence to apply for this position The Company Become part of a vibrant team committed to delivering exceptional technology support and services for a leading, forward-thinking organisation. This role involves deploying and maintaining technology solutions, ensuring smooth operations across various sites in the North East. You\’ll provide a mix of desk-based, remote, and on-site support, making it an ideal position for those who enjoy working in diverse settings. Key Responsibilities: Offer desk-based, remote, and on-site support for technology deployments. Serve as the technical expert for triaged service desk tickets. Lead the setup and deployment of IT services at new and existing locations. Handle hardware requests within assigned areas. Develop and sustain knowledge of Microsoft-based networks. Diagnose user problems remotely and on-site. Participate in software/system testing and review user documentation. Requirements: Previous experience in IT Service Desk and/or ICT 2nd Line Support. Proficiency in troubleshooting corporate systems (Windows 10/11, Office 365, etc.). Experience in resolving issues over the phone. Understanding of ICT support techniques for geographically dispersed sites. Excellent co…
IT Support Field Engineer employer: Reed Technology Careers
Contact Detail:
Reed Technology Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Field Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and systems mentioned in the job description, such as Windows 10/11 and Office 365. Being able to speak confidently about your experience with these tools during the interview will show that you're a strong candidate.
✨Tip Number 2
Highlight any previous experience you have with remote support and troubleshooting. Since this role involves a mix of desk-based and on-site support, demonstrating your ability to handle issues from a distance can set you apart from other applicants.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past, especially in a service desk or second-line support capacity. This will help illustrate your problem-solving skills and technical expertise during the interview.
✨Tip Number 4
Since the role requires travel across various sites, make sure to emphasize your full UK driving licence and any relevant experience working in diverse environments. This shows that you're ready for the mobility aspect of the job.
We think you need these skills to ace IT Support Field Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Field Engineer. Highlight your experience in providing desk-based, remote, and on-site support in your application.
Tailor Your CV: Customize your CV to emphasize your previous experience in IT Service Desk and ICT 2nd Line Support. Include specific examples of troubleshooting corporate systems like Windows 10/11 and Office 365.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your technical expertise and your ability to work in diverse settings. Mention your proficiency in resolving issues over the phone and your understanding of ICT support techniques.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise.
How to prepare for a job interview at Reed Technology Careers
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows 10/11 and Office 365. Highlight specific examples where you successfully troubleshot issues, as this will demonstrate your proficiency in handling corporate systems.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your ability to diagnose user problems both remotely and on-site. Practice articulating your thought process when resolving technical issues to showcase your analytical skills.
✨Highlight Your Communication Skills
Since the role involves providing support over the phone and in person, emphasize your ability to communicate complex technical information clearly. Share examples of how you've effectively assisted users in the past.
✨Familiarize Yourself with the Company
Research the company’s technology solutions and services. Understanding their operations and values will help you tailor your responses and show your enthusiasm for being part of their vibrant team.
