Customer Service Assistant

Customer Service Assistant

Bristol Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our Bristol team as a Customer Service Assistant, helping customers daily in a vibrant environment.
  • Company: Coventry Building Society is one of the UK's largest building societies, dedicated to improving lives.
  • Benefits: Enjoy 25 days holiday, a bonus scheme, and extensive wellbeing support.
  • Why this job: Be part of a supportive community-focused workplace that values diversity and personal growth.
  • Qualifications: Experience in customer service, retail, or call centres is essential; cash handling experience is a plus.
  • Other info: Flexible working patterns available; we celebrate diversity and are committed to equality.

The predicted salary is between 24000 - 36000 £ per year.

Job Description

About the roleWe’re looking for a friendly, helpful person to join the team in our Bristol branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers, keeping up to date with our services and policies and staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities as well as taking calls and other duties for our greater Customer Service area.Benefits:
  • 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
  • Annual discretionary bonus scheme
  • Personal pension with matched contributions
  • Maternity, paternity and shared parental leave
  • Extensive wellbeing support
  • Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society hereAbout youFor this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.To be successful in this role its essential you have:

  • Current experience interacting directly with customers daily and providing great service on a daily basis
  • Recent retail, call centre or customer focused background

Desirable experience will include:

  • Experience of cash handling
  • Processing customer details or data accurately

About usWe’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.All together, better.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed EmployerWe’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Customer Service Assistant employer: Coventry Building Society

At Coventry Building Society, we pride ourselves on being a fantastic employer, offering a supportive and inclusive work environment in our Bristol branch. With generous benefits such as 25 days of holiday, a discretionary bonus scheme, and extensive wellbeing support, we are committed to the growth and development of our employees while fostering a culture that celebrates diversity and community engagement.
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Contact Detail:

Coventry Building Society Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Assistant

✨Tip Number 1

Familiarise yourself with our services and policies before the interview. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.

✨Tip Number 2

Prepare examples from your past experiences where you've successfully handled customer interactions. Highlighting specific situations where you provided excellent service will demonstrate your capability for this role.

✨Tip Number 3

Practice your communication skills, especially in a friendly and approachable manner. Since this role is all about engaging with customers, showcasing your interpersonal skills during the interview is crucial.

✨Tip Number 4

Be ready to discuss your experience with cash handling and administrative tasks. Having clear examples of how you've managed these responsibilities in previous roles will strengthen your application.

We think you need these skills to ace Customer Service Assistant

Excellent Communication Skills
Customer Service Orientation
Problem-Solving Skills
Cash Handling Experience
Attention to Detail
Ability to Work in a Team
Time Management Skills
Empathy and Patience
Adaptability
Data Entry Accuracy
Conflict Resolution Skills
Knowledge of Company Policies and Services
Friendly and Approachable Demeanour
Ability to Engage with Diverse Customers

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles in retail or call centres. Emphasise your ability to engage with diverse customers and provide excellent service.

Craft a Strong Cover Letter: Write a cover letter that showcases your friendly personality and your passion for helping others. Mention specific examples of how you've successfully resolved customer issues in the past.

Highlight Relevant Skills: In your application, focus on skills that are essential for the role, such as cash handling, communication, and problem-solving. Use keywords from the job description to align your application with what the company is looking for.

Prepare for Potential Questions: Think about common interview questions related to customer service, such as how you handle difficult customers or how you ensure accuracy in cash transactions. Prepare thoughtful responses that reflect your experience and approach.

How to prepare for a job interview at Coventry Building Society

✨Show Your People Skills

As a Customer Service Assistant, your ability to engage with a diverse range of people is crucial. During the interview, share specific examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.

✨Demonstrate Problem-Solving Abilities

The role involves finding solutions for customers, so be prepared to discuss situations where you've resolved issues effectively. Think of scenarios where you turned a negative experience into a positive one, showcasing your resourcefulness.

✨Familiarise Yourself with Company Policies

Understanding the services and policies of the company is key. Before the interview, take some time to research Coventry Building Society's offerings and values, so you can speak confidently about how you align with their mission.

✨Highlight Your Cash Handling Experience

Since cash transactions are a significant part of the role, be ready to discuss your experience with cash handling. Provide examples of how you've managed cash accurately and responsibly in previous positions.

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