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- Tasks: Be the friendly face of THE PIG, welcoming guests and ensuring they have a great experience.
- Company: Join THE PIG Hotel, known for its warm atmosphere and commitment to exceptional service.
- Benefits: Enjoy free stays, discounts, meals on duty, and access to health services.
- Why this job: Make guests smile while working in a fun, inspiring environment with growth opportunities.
- Qualifications: Customer-focused attitude; experience is a plus but not required—training provided!
- Other info: We value diversity and are an equal opportunity employer.
The predicted salary is between 25600 - 26400 £ per year.
Receptionist – Brockenhurst, Hampshire Location: THE PIG Hotel, Brockenhurst, Hampshire OTE £12.35 – £12.69 per hour, including tronc. Hours: Full Time – 40 hours per week We are currently looking for a customer focused Receptionist to join our front of house team. The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible. As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail. Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel. Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided. We are dedicated to making THE PIGs an inspiring, exciting, and fun place to work and in return for your hard work you can expect something a little different: Staff stays – free B&B. 35% discount on food, beverages & treatments. Meals on duty. Annual holiday increase (up to 33 days) Take home goods – cost price. Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand. A range of learning & development courses. Anniversary vouchers – dinner with wine for 2. Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.
Receptionist - Brockenhurst, Hampshire employer: THE PIG Hotels (Home Grown Hotels)
Contact Detail:
THE PIG Hotels (Home Grown Hotels) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Brockenhurst, Hampshire
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create positive first impressions.
✨Tip Number 2
Familiarize yourself with the hotel industry, especially the role of a receptionist. Understanding the daily operations and challenges faced at the front desk can help you speak confidently about how you would handle various situations.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with guests and other departments, being articulate and friendly is crucial. Consider role-playing common scenarios with a friend to build your confidence.
✨Tip Number 4
Research THE PIG Hotel and its values. Being able to discuss what you admire about the hotel and how you align with its mission during your interview can set you apart from other candidates.
We think you need these skills to ace Receptionist - Brockenhurst, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasize skills like communication, attention to detail, and your ability to create a welcoming atmosphere.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent service. Mention why you want to work at THE PIG and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a receptionist role, such as multitasking, problem-solving, and proficiency in handling phone calls and emails. If you have experience with Opera Fidelio, be sure to mention it!
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at THE PIG Hotels (Home Grown Hotels)
✨Show Your Customer Service Skills
As a Receptionist, your ability to make guests feel welcome is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to high standards of service.
✨Communicate Clearly
Effective communication is key in this role. Practice speaking clearly and confidently about your experiences. Be ready to discuss how you would handle various situations, such as difficult guests or busy periods at the front desk.
✨Highlight Attention to Detail
The job requires great attention to detail. Think of instances where your meticulous nature helped avoid mistakes or improved a guest's experience. Share these stories to showcase your suitability for the role.
✨Research THE PIG Hotel
Familiarize yourself with THE PIG's values and what makes it unique. Mentioning specific aspects of the hotel during your interview can show your genuine interest in the position and help you stand out as a candidate.
