Shift Leader

Shift Leader

Hereford Full-Time No home office possible
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At a Glance

  • Tasks: Lead the team, deliver excellent customer service, and maintain high standards of coffee and food.
  • Company: Caffè Nero is a friendly café chain known for its supportive team culture and fantastic service.
  • Benefits: Enjoy unlimited free drinks, generous discounts, and a chance to earn up to £750 through referrals.
  • Why this job: Join a fun, caring team with opportunities for personal and professional growth while making customers happy.
  • Qualifications: No experience required; a positive attitude and energy are what we value most!
  • Other info: Participate in exciting events like pizza nights and Barista of the Year competitions.

At Caffè Nero, it\’s our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food.
Ideally you will have some experience as a Supervisor or Team Leader – but if you haven\’t got that don\’t worry, we\’d still love to hear from you.
What you can expect:

  • Brilliant training – no experience is required!
  • The opportunity to grow your career and develop personally and professionally.
  • Unlimited free handmade drinks and up to 75% off food and packaged drinks when you\’re on shift.
  • 50% off all handmade drinks and 40% off everything else when you\’re off shift.
  • Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
  • Length of service recognition.
  • Access to our benefits platform, with hundreds of discounts, rewards and offers.
  • Via our incentive \’Nero 90\’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?
When you join us, you\’re joining a group of caring, supportive and friendly people – whether that\’s your team, the regular customers of your café or your community. At the same time as giving fantastic service you\’ll have loads of fun along the way – maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There\’s something for everyone.
The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.
If you have a great attitude, bags of energy and love interacting with customers then we\’d love to hear from you!
At Caffè Nero you really can be you, with us.

Shift Leader employer: Caffè Nero

Caffè Nero is an exceptional employer that values its people, offering a vibrant work culture where team members can thrive while delivering outstanding customer service. With comprehensive training, generous discounts on food and drinks, and numerous opportunities for personal and professional growth, employees enjoy a supportive environment filled with fun events and recognition for their contributions. Join us to be part of a caring community that celebrates individuality and teamwork.
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Contact Detail:

Caffè Nero Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Shift Leader

Tip Number 1

Show your passion for customer service during any interactions you have with the team. Whether it's in a casual conversation or during an interview, let your enthusiasm shine through. This will demonstrate that you align with Caffè Nero's values of providing fantastic service.

Tip Number 2

Familiarise yourself with Caffè Nero's menu and their coffee offerings. Being knowledgeable about their products will not only impress during discussions but also show your genuine interest in the role and the brand.

Tip Number 3

Highlight any previous experience in leadership or teamwork, even if it’s informal. Share specific examples of how you've motivated others or contributed to a positive team environment, as this is crucial for a Shift Leader role.

Tip Number 4

Engage with current employees or customers at Caffè Nero to gain insights into the company culture. This can help you tailor your approach and show that you’re a good fit for their supportive and friendly environment.

We think you need these skills to ace Shift Leader

Customer Service Skills
Leadership Skills
Team Management
Communication Skills
Problem-Solving Skills
Time Management
Adaptability
Interpersonal Skills
Attention to Detail
Ability to Work Under Pressure
Conflict Resolution
Motivational Skills
Sales Skills
Training and Development

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand what Caffè Nero is looking for in a Shift Leader. Highlight key responsibilities and required skills that you can demonstrate in your application.

Tailor Your CV: Make sure your CV reflects relevant experience, even if it's not directly in a supervisory role. Emphasise any customer service experience and teamwork skills that align with the values of Caffè Nero.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your suitability for the role.

Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are important in the hospitality industry.

How to prepare for a job interview at Caffè Nero

Show Your Passion for Customer Service

Caffè Nero values fantastic service, so be sure to express your enthusiasm for keeping customers happy. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.

Demonstrate Leadership Skills

As a Shift Leader, you'll be leading a team. Highlight any previous supervisory or team leader experience you have, even if it's informal. Discuss how you motivate others and handle challenges within a team setting.

Emphasise Your Willingness to Learn

Since Caffè Nero offers brilliant training, make it clear that you're eager to learn and grow. Talk about how you adapt to new environments and your commitment to personal and professional development.

Be Yourself and Have Fun

Caffè Nero encourages authenticity and fun in the workplace. Don’t be afraid to let your personality shine through during the interview. Share your interests and how they align with the company culture, showing that you would fit right in.

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