Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage facilities across high-profile properties, ensuring smooth operations and exceptional service.
- Company: Join JLL, a global leader in real estate and investment management, shaping a better world.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a team that values innovation, client relationships, and socially responsible management.
- Qualifications: Experience in facilities management and strong communication skills are essential.
- Other info: This role requires occasional emergency response and travel between properties.
The predicted salary is between 36000 - 60000 £ per year.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\’ve got deep experience in commercial real estate, skilled trades or technology, or you\’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL is seeking a dynamic and experienced Facilities Manager (FM) to oversee facilities management services across a prestigious portfolio of properties, including Aurora, Forum House, and Ealing Gateway. This pivotal role focuses on upholding superior property management standards and delivering exceptional service to occupiers, while fostering strong collaboration with the Property and Asset Management team. The FM will be instrumental in ensuring the smooth operation, maintenance, and enhancement of these high-profile assets.
The Facilities Manager (FM) is responsible for delivering exceptional facilities management services across JLL\’s prestigious properties including Aurora, Forum House, and Ealing Gateway. This position focuses on maintaining superior property management standards and providing excellent service to occupiers while working collaboratively with the Property and Asset Management team.
Property Portfolio
- Aurora: A premium commercial development offering state-of-the-art office space with sustainability features including BREEAM certification and advanced building management systems.
- Forum House: A mixed-use development featuring retail and office space with high-end amenities and demanding technical infrastructure requirements.
- Ealing Gateway: A strategically located commercial property in West London with excellent transport connections and diverse tenant mix requiring specialized attention to occupier needs.
Reporting Structure
- Reports to the Senior Facilities Manager
- Works within \”virtual teams\” alongside Asset and Property Managers, Surveying Executives, and Client Accountants
- Provides direction to on-site facilities staff and contractors across Aurora, Forum, and Ealing Gateway
Key Responsibilities
Client Service
- Understand and implement client objectives and instructions for Aurora, Forum, and Ealing Gateway
- Develop and deliver comprehensive facilities services reporting to clients
- Build and maintain strong client relationships through regular communication and exceptional service delivery
- Coordinate with property-specific stakeholders to address unique requirements of each site
Facilities Management
- Oversee smooth property transitions into management and prepare facilities for potential sale or acquisition
- Lead due diligence processes related to facilities aspects during disposals and lettings
- Implement and maintain facilities management according to JLL\’s Facilities Management Best Practice Manual
- Serve as the principal point of contact for building operations, establishing productive relationships with occupier representatives across all three properties
- Resolve complex facilities issues with minimal escalation
- Manage emergency response protocols, ensuring comprehensive out-of-hours coverage using JLL systems
- Develop, manage, and control service charge budgets for Aurora, Forum, and Ealing Gateway, including setting budgets, quarterly variance reporting, and final reconciliation
- Lead procurement activities following JLL\’s procurement program, negotiating with contractors and vendors to ensure value and quality
- Establish and monitor contractor performance metrics and ensure compliance with service level agreements
- Drive Socially Responsible Management initiatives across Aurora, Forum, and Ealing Gateway
- Oversee the management of building plant and equipment, including the specialized building management systems at Aurora
- Plan and implement capital projects and improvements within established budgets
- Develop site regulations and manage permit-to-work systems for all contractor activities
- Create, maintain, test, and implement comprehensive disaster planning procedures, including organizing emergency drills at each property
- Establish robust site record keeping systems according to best practice guidelines
- Create and update occupier handbooks and communication materials specific to each property
- Monitor and manage vacant/void spaces across the portfolio in accordance with client insurance policies
- Conduct regular site inspections and develop preventative maintenance programs tailored to each building\’s unique requirements
Qualifications and Skills
- Proven experience in facilities management, preferably in commercial property similar to Aurora, Forum, or Ealing Gateway
- Relevant qualifications in facilities management, building services, or related field
- Comprehensive understanding of building systems and maintenance requirements for premium commercial spaces
- Exceptional communication and client service skills
- Strong problem-solving abilities and commercial awareness
- In-depth knowledge of health and safety regulations and compliance requirements
- Proficiency with facilities management software/systems and budget management
- Leadership abilities with experience managing service providers and contractors
- Strong organizational skills with ability to manage multiple high-profile properties and priorities
Additional Information
This position requires occasional emergency response outside normal business hours and regular travel between Aurora, Forum, and Ealing Gateway. The Facilities Manager plays a crucial role in maintaining asset value while ensuring exceptional occupier satisfaction across this premium property portfolio. Knowledge of the specific mechanical and electrical systems at each property will be advantageous.
Location:
On-site -London, GBR
If this job description resonates with you, we encourage you to apply, even if you don\’t meet all the requirements. We\’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 ()20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Facilities Manager - Property & Asset Management employer: Jones Lang LaSalle IP, Inc.
Contact Detail:
Jones Lang LaSalle IP, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager - Property & Asset Management
✨Tip Number 1
Familiarise yourself with JLL's portfolio, especially the properties mentioned like Aurora, Forum House, and Ealing Gateway. Understanding their unique features and challenges will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of JLL to gain insights into the company culture and expectations for the Facilities Manager role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed facilities in the past, particularly in high-profile commercial settings. Highlight your problem-solving skills and ability to maintain client relationships.
✨Tip Number 4
Stay updated on the latest trends in facilities management and sustainability practices. Being knowledgeable about BREEAM certification and advanced building management systems will show your commitment to excellence in property management.
We think you need these skills to ace Facilities Manager - Property & Asset Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in commercial properties. Emphasise your understanding of building systems and maintenance requirements, as well as any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and your ability to deliver exceptional client service. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: Include any relevant qualifications in facilities management or related fields prominently in your application. This could include certifications or training that demonstrate your expertise in managing high-profile properties.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex facilities issues in the past. This will demonstrate your strong problem-solving abilities and commercial awareness, which are crucial for this role.
How to prepare for a job interview at Jones Lang LaSalle IP, Inc.
✨Know the Properties Inside Out
Familiarise yourself with Aurora, Forum House, and Ealing Gateway. Understand their unique features, challenges, and the specific needs of their occupiers. This knowledge will help you demonstrate your readiness to manage these properties effectively.
✨Showcase Your Client Service Skills
JLL places a strong emphasis on client relationships. Be prepared to discuss how you've built and maintained client relationships in the past, and provide examples of how you've delivered exceptional service in challenging situations.
✨Demonstrate Problem-Solving Abilities
As a Facilities Manager, you'll face complex issues that require quick thinking. Prepare to share specific examples of problems you've encountered in facilities management and how you resolved them, highlighting your analytical and decision-making skills.
✨Highlight Your Leadership Experience
You'll be leading teams and managing contractors, so it's crucial to showcase your leadership abilities. Discuss your experience in managing service providers, ensuring compliance with agreements, and how you've motivated teams to achieve high standards.
