At a Glance
- Tasks: Be the go-to tech whiz for customers and fellow technicians, solving automotive issues remotely.
- Company: Join a rapidly growing company that supports the automotive industry with innovative solutions.
- Benefits: Enjoy a competitive salary, bonus potential, and a fantastic benefits package.
- Why this job: This role offers career growth in a forward-thinking environment with a focus on customer service.
- Qualifications: Two years of dealership or aftermarket experience; ADAS knowledge is a plus.
- Other info: Remote work flexibility and a chance to make a real impact in the automotive sector.
The predicted salary is between 42000 - 49000 £ per year.
My client, specialising in technical support for the automotive Industry, are experiencing rapid growth, and due to this, are looking for a Senior Remote technician, to join their team on a permanent basis. This is a great opportunity to become part of a forward thinking company, with huge potential for career growth.
Job Function
- Act as a primary point of contact to customers and fellow technicians.
- Adequately explain technical diagnoses and needed repairs to customers and employees on a consistent basis.
- Triage customer jobs and calls to ensure a timely response and resolution of queries.
- Performing all necessary diagnostic Scans
- Quickly learn how to evaluate information and data and provide comprehensive interpretation of technical information
- Drive customer service by assuring timely positive feedback
Requirements
- Two years of car dealership experience OR experience in an aftermarket repair facility as an automotive technician
- Experience working on ADAS systems is an advantage
- Proficient in identification of faults on vehicles, module corrections, error messages etc
- OEM scan tool and/or aftermarket scan tool experience and knowledge.
- Experience of performing necessary diagnostic tests and have experience of working on ADAS systems, mobile OR in a workshop.
- Strong Automotive mechanical and electrical diagnosis, problem solving and repair experience
- Strong computer skills and understanding of Microsoft Office and web application software
Great benefits package
Salary £35k plus (OTE 7.5k Bonus per annum)
Senior remote technician employer: JDR - Just Dynamic Recruitment
Contact Detail:
JDR - Just Dynamic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior remote technician
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry, especially regarding ADAS systems. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the automotive sector, particularly those who work in technical support or as technicians. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully diagnosed and resolved technical issues in previous roles. Highlighting your problem-solving skills and customer service experience will set you apart from other candidates.
✨Tip Number 4
Showcase your proficiency with OEM and aftermarket scan tools by discussing any relevant experiences or certifications. Being able to speak confidently about your technical skills will reassure us of your capability to handle the responsibilities of the Senior Remote Technician role.
We think you need these skills to ace Senior remote technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automotive technical support, especially any roles involving ADAS systems. Use specific examples to demonstrate your skills in diagnostics and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the company's needs. Mention your experience with OEM and aftermarket scan tools, and how you can contribute to their growth.
Highlight Technical Skills: In your application, emphasise your proficiency in identifying faults, performing diagnostic tests, and using Microsoft Office and web applications. This will show that you have the technical skills required for the role.
Showcase Customer Service Experience: Since the role involves acting as a primary point of contact for customers, include examples of how you've successfully handled customer queries and provided positive feedback in previous positions.
How to prepare for a job interview at JDR - Just Dynamic Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with automotive systems, especially ADAS. Highlight specific examples of diagnostic challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Communicate Clearly
Since you'll be acting as a primary point of contact, practice explaining technical concepts in simple terms. This will help you convey information effectively to both customers and fellow technicians during the interview.
✨Demonstrate Customer Service Skills
Prepare to share instances where you've gone above and beyond for customers. Emphasising your commitment to customer satisfaction will show that you understand the importance of driving positive feedback.
✨Familiarise Yourself with Tools
Brush up on your knowledge of OEM and aftermarket scan tools. Being able to discuss your hands-on experience with these tools will give you an edge, as it shows you're ready to hit the ground running.