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- Tasks: Help customers with broadband tech queries over the phone and provide solutions.
- Company: Join Plusnet, a supportive company focused on customer service and technology.
- Benefits: Enjoy flexible hours, a competitive salary, healthcare options, and discounts on products.
- Why this job: Make a difference while developing your skills in a fun, tech-savvy environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, home working options, and opportunities for career growth.
The predicted salary is between 23504 - 24064 £ per year.
Why this job matters Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with Plusnet . Why not use your skills to make a difference and join our Broadband Technical Team in Sheffield . You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way. You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £23,504 rising to £24,064 after 8 months of being here Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family Huge discounts of EE & Plusnet products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you to achieve the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Advisor (Part Time) (Permanent) employer: Plusnet
Contact Detail:
Plusnet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Part Time) (Permanent)
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your gaming or tech tinkering experiences where you successfully resolved issues, as this will resonate with the role's requirements.
✨Tip Number 2
Familiarize yourself with common broadband issues and solutions. This knowledge will not only boost your confidence but also demonstrate your proactive approach to understanding the role.
✨Tip Number 3
Emphasize your ability to build relationships. Share instances where you've effectively communicated with others, as this is crucial for a customer service role.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to adapt. Highlight any past experiences where you've successfully managed changing circumstances, which aligns with the company's supportive culture.
We think you need these skills to ace Customer Advisor (Part Time) (Permanent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Plusnet is looking for in a Customer Advisor. Highlight your problem-solving skills and any experience you have with technology or customer service.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your ability to build relationships, remain calm under pressure, and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills can contribute to the Broadband Technical Team and express your interest in flexible working arrangements.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Plusnet
✨Show Your Problem-Solving Skills
Since this role involves solving customer queries, be prepared to share examples of how you've tackled problems in the past. Highlight any experiences where you successfully resolved an issue, whether in a work setting or through personal projects like gaming or tech tinkering.
✨Demonstrate Your Communication Skills
Effective communication is key in customer service. Practice explaining complex concepts in simple terms. During the interview, focus on your ability to listen actively and respond thoughtfully to questions, showcasing your relationship-building skills.
✨Emphasize Your Flexibility
This position offers flexibility, so it's important to convey your adaptability. Share instances where you've adjusted to changing circumstances or schedules, and express your willingness to accommodate customers' needs, showing that you're a team player.
✨Express Enthusiasm for Learning
Since Plusnet provides training, show your eagerness to learn new skills. Discuss your passion for technology and how you stay updated with the latest trends. This will demonstrate your commitment to personal growth and your readiness to take on new challenges.
