Duty Manager (Portishead)

Duty Manager (Portishead)

Portishead +1 Part-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team, manage operations, and ensure customer satisfaction in a dynamic leisure environment.
  • Company: Join Places for People, a social enterprise dedicated to building thriving communities and promoting wellbeing.
  • Benefits: Enjoy flexible working, health memberships, bonuses, discounts, and ongoing personal development opportunities.
  • Why this job: Be part of a supportive culture that values your contributions and makes a real impact on community health.
  • Qualifications: Previous management experience in leisure facilities and an NPLQ qualification are essential.
  • Other info: Flexible shifts include evenings and weekends; first aid training provided.

The predicted salary is between 24000 - 36000 £ per year.

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number – you're part of our cause.

More about your role

This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre.

You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.

For more information please download our job profile available on our website.

More about you

With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills.

It is essential that you hold a NPLQ qualification.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

  • We align with the Real Living Wage foundation
  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • A bonus scheme for all colleagues at 2%
  • Flexible working (including part time working, shift work and more)
  • An opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Cashback plan for healthcare costs up to 500 saving per year
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Locations

Portishead Somerset

Duty Manager (Portishead) employer: Places Leisure

At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Duty Manager in Portishead, you will enjoy a comprehensive benefits package, including flexible working options, health and fitness memberships, and opportunities for personal development, all while playing a vital role in enhancing the wellbeing of our community. Join us to be part of a team that values your contributions and empowers you to make a meaningful impact.
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Contact Detail:

Places Leisure Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Duty Manager (Portishead)

✨Tip Number 1

Familiarise yourself with the core values and mission of Places for People. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Highlight any previous experience in managing teams within a leisure facility. Be prepared to discuss specific examples of how you've successfully led a team, resolved customer concerns, or driven membership growth in past roles.

✨Tip Number 3

Since first aid experience is a plus, consider obtaining or refreshing your first aid qualification before applying. This not only sets you apart but also demonstrates your proactive approach to safety and leadership.

✨Tip Number 4

Prepare to discuss your flexible working availability, as the role requires shifts including evenings and weekends. Being open about your schedule can show your commitment and willingness to meet the demands of the position.

We think you need these skills to ace Duty Manager (Portishead)

Leadership Skills
Customer Service Excellence
Staff Management
Recruitment and Training
Conflict Resolution
Report Preparation
Communication Skills
Flexibility and Adaptability
NPLQ Qualification
First Aid Certification
Time Management
Problem-Solving Skills
Team Motivation
Health and Safety Awareness

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight how your experience aligns with these expectations.

Highlight Relevant Experience: Emphasise any previous supervisory or management experience in a leisure facility. Mention specific examples of how you've successfully managed teams, dealt with customer concerns, or driven memberships.

Showcase Your Skills: Demonstrate your leadership and customer service skills in your application. Use concrete examples to illustrate how you've effectively led a team or resolved customer issues in the past.

Include Qualifications: Make sure to mention your NPLQ qualification and any first aid experience you have. These qualifications are essential for the role and will set you apart from other candidates.

How to prepare for a job interview at Places Leisure

✨Show Your Leadership Skills

As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating and supporting staff.

✨Understand the Company Culture

Places for People Group values community and support, so make sure you convey your alignment with their mission. Research their initiatives and be prepared to discuss how you can contribute to creating active places and healthy people.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving skills, especially regarding customer concerns or team management. Think of scenarios from your previous roles where you effectively handled challenges and be ready to share those stories.

✨Highlight Your Qualifications

Ensure you mention your NPLQ qualification and any first aid experience you have. These qualifications are essential for the role, so emphasise how they set you apart from other candidates and how they will benefit the team.

Duty Manager (Portishead)
Places Leisure
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