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For Companies At a Glance
- Tasks: Lead strategies to reduce churn and boost customer retention for a luxury brand.
- Company: Join a high-growth D2C luxury consumer goods brand making waves in the market.
- Benefits: Enjoy a competitive salary, bonus, and the flexibility of fully remote work.
- Why this job: Make a real impact on customer loyalty while working in a dynamic, innovative environment.
- Qualifications: Bring your experience in retention and analytics tools to drive success.
- Other info: This role is perfect for those passionate about enhancing customer experiences.
The predicted salary is between 90000 - 95000 £ per year.
Retention Product Manager | D2C Consumer Goods | £90k-95k + 10% Bonus | Fully Remote
A high-growth D2C luxury consumer goods brand is hiring a Retention Product Manager to lead the strategy and execution of churn reduction and customer retention initiatives across its subscription business.
Package: £90,000-95,000 + 10% Bonus + Benefits
Location: Fully Remote
Sponsorship: Not available
This is a high-impact, individual contributor role where you’ll own the roadmap, define KPIs, and drive experimentation to improve customer lifetime value (LTV) and reduce churn.
The Retention Product Manager will:
Develop and execute a data-led retention strategy to reduce churn and increase LTV.
Identify churn signals and proactively design solutions to address them.
Lead customer research and user analysis to uncover insights.
Collaborate with engineering, analytics, and business teams to deliver scalable solutions.
The Retention Product Manager must have:
Extensive experience in retention, churn, or conversion optimisation.
Familiarity with subscription-based business models.
Proficiency with analytics tools (e.g., GA4, Mixpanel, Optimizely, PowerBI).
Excellent communication and stakeholder management skills.
Product Manager employer: Intelligent People
Contact Detail:
Intelligent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in D2C consumer goods and subscription models. Understanding the market landscape will help you speak confidently about how you can contribute to reducing churn and increasing customer lifetime value.
✨Tip Number 2
Network with professionals in the retention and product management space. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented retention strategies in previous roles. Being able to showcase your experience with data-led decision-making will demonstrate your capability for this high-impact position.
✨Tip Number 4
Brush up on your analytical skills and become proficient with tools like GA4 and Mixpanel. Being able to discuss how you’ve used these tools to derive insights and drive decisions will set you apart from other candidates.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retention, churn reduction, and conversion optimisation. Use specific examples that demonstrate your success in these areas, especially within subscription-based business models.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the brand. Discuss how your skills align with the responsibilities of the Retention Product Manager, particularly your experience with data-led strategies and collaboration with cross-functional teams.
Showcase Analytical Skills: Since proficiency with analytics tools is crucial, mention any relevant tools you have used (like GA4 or Mixpanel) and provide examples of how you've leveraged data to drive decisions and improve customer lifetime value.
Highlight Communication Skills: Given the importance of stakeholder management in this role, include examples of how you've effectively communicated with different teams or stakeholders in previous positions. This will demonstrate your ability to collaborate and lead initiatives successfully.
How to prepare for a job interview at Intelligent People
✨Showcase Your Data-Driven Mindset
As a Retention Product Manager, you'll need to demonstrate your ability to develop and execute data-led strategies. Be prepared to discuss specific examples of how you've used data to reduce churn or improve customer lifetime value in previous roles.
✨Understand Subscription Models
Familiarity with subscription-based business models is crucial for this role. Make sure you can articulate the unique challenges and opportunities that come with managing retention in a subscription context, and be ready to share your insights on best practices.
✨Prepare for Customer Research Discussions
You'll likely be asked about your experience with customer research and user analysis. Think of instances where you've uncovered valuable insights that led to actionable changes, and be ready to explain your approach to gathering and interpreting customer feedback.
✨Highlight Collaboration Skills
This role requires collaboration with various teams, including engineering and analytics. Prepare examples that showcase your excellent communication and stakeholder management skills, emphasising how you've successfully worked with cross-functional teams to deliver scalable solutions.
