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For Companies At a Glance
- Tasks: Lead strategies to reduce churn and boost customer retention for a luxury brand.
- Company: Join a high-growth D2C luxury consumer goods brand making waves in the market.
- Benefits: Enjoy a competitive salary, bonus, and the flexibility of fully remote work.
- Why this job: Make a real impact on customer loyalty while working in a dynamic, innovative environment.
- Qualifications: Bring your experience in retention and analytics tools to drive success.
- Other info: This role is perfect for those passionate about enhancing customer experiences.
The predicted salary is between 72000 - 84000 £ per year.
Retention Product Manager | D2C Consumer Goods | £90k-95k + 10% Bonus | Fully Remote
A high-growth D2C luxury consumer goods brand is hiring a Retention Product Manager to lead the strategy and execution of churn reduction and customer retention initiatives across its subscription business.
Package: £90,000-95,000 + 10% Bonus + Benefits
Location: Fully Remote
Sponsorship: Not available
This is a high-impact, individual contributor role where you’ll own the roadmap, define KPIs, and drive experimentation to improve customer lifetime value (LTV) and reduce churn.
The Retention Product Manager will:
Develop and execute a data-led retention strategy to reduce churn and increase LTV.
Identify churn signals and proactively design solutions to address them.
Lead customer research and user analysis to uncover insights.
Collaborate with engineering, analytics, and business teams to deliver scalable solutions.
The Retention Product Manager must have:
Extensive experience in retention, churn, or conversion optimisation.
Familiarity with subscription-based business models.
Proficiency with analytics tools (e.g., GA4, Mixpanel, Optimizely, PowerBI).
Excellent communication and stakeholder management skills.
Product Manager employer: Intelligent People
Contact Detail:
Intelligent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in D2C consumer goods and subscription models. Understanding the market landscape will help you speak confidently about how you can contribute to reducing churn and increasing customer lifetime value.
✨Tip Number 2
Network with professionals in the retention and product management space. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented retention strategies in previous roles. Highlighting your hands-on experience with analytics tools will demonstrate your capability to drive data-led decisions.
✨Tip Number 4
Showcase your communication and stakeholder management skills during any interactions. Being able to articulate your ideas clearly and collaborate effectively with cross-functional teams is crucial for this role.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retention, churn reduction, and conversion optimisation. Use specific examples that demonstrate your success in these areas, especially within subscription-based business models.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the brand. Discuss how your skills align with the responsibilities of the Retention Product Manager, particularly your experience with analytics tools and customer research.
Showcase Data-Driven Achievements: When detailing your previous roles, focus on data-led strategies you have implemented. Include metrics that showcase your impact on customer lifetime value (LTV) and churn rates to demonstrate your effectiveness.
Prepare for Potential Questions: Anticipate questions related to your experience with analytics tools and stakeholder management. Be ready to discuss specific projects where you led initiatives that improved retention and reduced churn.
How to prepare for a job interview at Intelligent People
✨Showcase Your Data-Driven Mindset
As a Retention Product Manager, you'll need to demonstrate your ability to develop and execute data-led strategies. Be prepared to discuss specific examples of how you've used analytics tools to identify churn signals and improve customer lifetime value in previous roles.
✨Understand Subscription Models
Familiarity with subscription-based business models is crucial for this role. Make sure you can articulate your understanding of how these models work and share any relevant experiences you've had in optimising retention for similar businesses.
✨Prepare for Customer Research Discussions
You'll be leading customer research and user analysis, so be ready to talk about your methodologies. Discuss how you've uncovered insights from customer feedback or behaviour analysis in the past, and how those insights informed your strategies.
✨Highlight Collaboration Skills
This role requires collaboration with various teams, including engineering and analytics. Prepare examples that showcase your excellent communication and stakeholder management skills, emphasising how you've successfully worked with cross-functional teams to deliver scalable solutions.
