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For Companies At a Glance
- Tasks: Lead strategies to reduce churn and boost customer retention for a luxury brand.
- Company: Join a high-growth D2C luxury consumer goods brand making waves in the market.
- Benefits: Enjoy a competitive salary, bonus, and the flexibility of fully remote work.
- Why this job: Make a real impact on customer loyalty while working in a dynamic, innovative environment.
- Qualifications: Bring your experience in retention and analytics tools to drive success.
- Other info: This role is perfect for those passionate about enhancing customer experiences.
The predicted salary is between 90000 - 95000 £ per year.
Retention Product Manager | D2C Consumer Goods | £90k-95k + 10% Bonus | Fully Remote
A high-growth D2C luxury consumer goods brand is hiring a Retention Product Manager to lead the strategy and execution of churn reduction and customer retention initiatives across its subscription business.
Package: £90,000-95,000 + 10% Bonus + Benefits
Location: Fully Remote
Sponsorship: Not available
This is a high-impact, individual contributor role where you’ll own the roadmap, define KPIs, and drive experimentation to improve customer lifetime value (LTV) and reduce churn.
The Retention Product Manager will:
Develop and execute a data-led retention strategy to reduce churn and increase LTV.
Identify churn signals and proactively design solutions to address them.
Lead customer research and user analysis to uncover insights.
Collaborate with engineering, analytics, and business teams to deliver scalable solutions.
The Retention Product Manager must have:
Extensive experience in retention, churn, or conversion optimisation.
Familiarity with subscription-based business models.
Proficiency with analytics tools (e.g., GA4, Mixpanel, Optimizely, PowerBI).
Excellent communication and stakeholder management skills.
Product Manager employer: Intelligent People
Contact Detail:
Intelligent People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in D2C consumer goods and subscription models. Understanding the market landscape will help you speak confidently about how you can contribute to reducing churn and increasing customer lifetime value.
✨Tip Number 2
Network with professionals in the retention and product management space. Engaging with others in the industry can provide insights into best practices and may even lead to referrals or recommendations for the role.
✨Tip Number 3
Brush up on your analytics skills, especially with tools like GA4 and Mixpanel. Being able to demonstrate your proficiency in these tools during discussions will show that you're ready to dive into data-led strategies.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully reduced churn or improved retention in previous roles. Having concrete case studies will illustrate your capability and make you a standout candidate.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retention Product Manager. Familiarise yourself with churn reduction strategies and customer retention initiatives, as these will be key in your application.
Tailor Your CV: Highlight your experience in retention, churn, or conversion optimisation prominently in your CV. Use specific examples that demonstrate your familiarity with subscription-based business models and analytics tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer retention and your strategic approach to improving customer lifetime value. Mention any relevant projects or successes you've had in similar roles.
Showcase Analytical Skills: Since proficiency with analytics tools is crucial for this role, ensure you mention your experience with tools like GA4, Mixpanel, or PowerBI. Provide examples of how you've used data to drive decisions in previous positions.
How to prepare for a job interview at Intelligent People
✨Showcase Your Data-Driven Mindset
As a Retention Product Manager, you'll need to demonstrate your ability to develop and execute data-led strategies. Be prepared to discuss specific examples of how you've used analytics tools to identify churn signals and improve customer lifetime value in previous roles.
✨Understand Subscription Models
Familiarity with subscription-based business models is crucial for this role. Make sure you can articulate the unique challenges and opportunities that come with managing retention in a subscription context, and be ready to share your insights on best practices.
✨Prepare for Customer Research Discussions
You'll likely be asked about your experience with customer research and user analysis. Think of instances where you've uncovered valuable insights that led to actionable changes in strategy, and be ready to explain your approach to gathering and interpreting customer feedback.
✨Highlight Collaboration Skills
This role requires collaboration with various teams, including engineering and analytics. Be prepared to discuss how you've successfully worked with cross-functional teams in the past, and provide examples of how you managed stakeholder expectations while driving projects forward.
