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- Tasks: Lead a dynamic team to engage and support members across Ireland and Wales.
- Company: Join the leading Armed Forces charity making a real difference in people's lives.
- Benefits: Enjoy 28 days holiday, flexible working, and generous pension contributions.
- Why this job: Be part of a mission-driven culture that values community and connection.
- Qualifications: Full UK driving licence required; knowledge of Charity Law is a plus.
- Other info: Remote work with occasional travel; evening and weekend work may be needed.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Membership Engagement Manager to join our busy membership team and manage the Republic of Ireland, Devolved Nations, Womens Section and National Branches.
As one of our brilliant Membership Engagement Managers (MEM), in this role you will oversee support, and provide advice and guidance to our members within your areas of: Republic of Ireland, Northern Ireland and Wales, alongside our Womens Section and National Branches. You will manage a fantastic membership engagement team, ensuring that all members feel connected to RBL, have a strong relationship with us, are informed and are motivated to get involved.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Reporting to the Head of Membership Engagement and managing a team of Membership Engagement Officers (MEOs) and a Membership Engagement Administrator (MEA), key responsibilities will include:
- Manage and motivate the regional team and ensure delivery on individual and team objectives; with a focus on the effectiveness of membership formations, membership purpose and the value that RBL membership brings.
- Oversee the delivery of the Membership Engagement Strategy in your area in order to support membership to deliver the RBL charitable objectives, fulfil its role and purpose and recruit and retain members.
- Working closely with the Membership Services & Development Team ensure an integrated approach to the development and delivery of the branch offer and future of membership.
- Build strong relationships with County/District Committees and MC Reps; maintaining a face to face presence within the region, and providing regular communication and meaningful interaction.
- Have a good understanding and knowledge of Charity Law, RBL policy and procedures as well as the Membership Handbook so timely advice and guidance can be provided to the regional team as well as County Chairs and MC Reps to ensure compliance at all levels.
- Provide oversight of safeguarding and safeguarding process within membership for the area.
You will be contracted to your home address. You will be expected to work both there and on a mobile basis at other locations across your areas of responsibility including Republic of Ireland, Northern Ireland, Wales and our National Branches.
Some evening and weekend work will be required, including an occasional requirement for some overnight stays.
The successful individual is not permitted to hold a membership officer role in their designated area of work, and must hold a full UK driving licence.
Given the responsibilities associated with the role, it is a requirement that you live within reasonable distance of the designated region of responsibility.
Employee benefits include
- 28 days paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
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Membership Engagement Manager employer: Royal British Legion
Contact Detail:
Royal British Legion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Engagement Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of the Republic of Ireland, Northern Ireland, and Wales. Understanding regional differences will help you connect better with members and demonstrate your commitment to their unique situations during interviews.
✨Tip Number 2
Network with current or former Membership Engagement Managers or similar roles within the charity sector. They can provide valuable insights into the role and may even offer tips on how to stand out in your application process.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlighting your ability to motivate and engage others will be crucial, as this role involves overseeing a membership engagement team.
✨Tip Number 4
Demonstrate your knowledge of Charity Law and RBL policies by preparing questions or comments that reflect your understanding. This will show your proactive approach and readiness to provide guidance to your team and members.
We think you need these skills to ace Membership Engagement Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Membership Engagement Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in membership engagement or team management. Use bullet points for clarity and focus on achievements that demonstrate your ability to motivate and manage teams.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the charity's mission. Highlight specific examples of how you've successfully engaged members or led teams in the past, and explain why you are a great fit for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Royal British Legion
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the key responsibilities of a Membership Engagement Manager. Familiarise yourself with the specifics of managing a team, engaging with members, and delivering the Membership Engagement Strategy. This will help you articulate how your experience aligns with the role.
✨Showcase Your Leadership Skills
As this role involves managing a team, be prepared to discuss your leadership style and provide examples of how you've motivated and developed team members in the past. Highlight any successful projects or initiatives you've led that demonstrate your ability to drive engagement and achieve objectives.
✨Demonstrate Knowledge of Charity Law and Policies
Since the position requires a good understanding of Charity Law and RBL policies, brush up on these topics before your interview. Be ready to discuss how you would ensure compliance and provide guidance to your team and members, showcasing your expertise in this area.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges within membership engagement. Think of specific situations you've encountered in previous roles and how you addressed them, particularly in relation to member support and safeguarding processes.
