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- Tasks: Provide top-notch IT support and solutions for clients while troubleshooting and resolving issues.
- Company: Join a dynamic Managed Service Provider (MSP) that values innovation and teamwork.
- Benefits: Enjoy hybrid working, Microsoft 365 certification training, an EV car scheme, and yearly bonuses.
- Why this job: Be part of a creative team that encourages your ideas and supports your professional growth.
- Qualifications: Experience in IT support or service desk roles is essential; problem-solving skills are a must.
- Other info: Located in Cambridge, UK; open to discussing your ambitions even without an updated CV.
IT Technician’s | MSP – Client Facing IT
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
Exciting Career Opportunity for IT Technicians!
MSP or busy service desk expertise Required.
Are you an experienced IT Technician with a knack for problem-solving and a passion for client satisfaction? Look no further! Our long-standing client is a dynamic Managed Service Provider (MSP), is actively seeking skilled IT Technicians to join anexpanding team.
This role comes with Microsoft 365 certification training, EV Company car scheme, a yearly bonus scheme, hybrid working environment and team that works for each other! A commitment to fostering professional development and career advancement. Innovative Environment, join a team that values your ideas and encourages creativity.
Role Overview:
As an integral part of our team, you will leverage your technical expertise to deliver top-tier IT support and solutions to our clients. From diagnosing and resolving issues to implementing and maintaining IT infrastructure, your role will be crucial in ensuring seamless IT operations for our diverse clientele.
Key Responsibilities:
Provide technical support, troubleshooting, and issue resolution for clients.
Implement and maintain IT infrastructure, including servers, networks, and security solutions.
Proactively address potential IT issues to minimize downtime.
Collaborate with clients to understand their unique technology requirements and recommend effective solutions.
Stay abreast of industry trends and emerging technologies. Location: Cambridge, UK
Must be a UK resident and in the local area looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand. xiskglj
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)
#LI-SM1
Remote working/work at home options are available for this role.
Contact Detail:
SoCode Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician’s | MSP – Cambridge | Hybrid
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and Managed Service Providers (MSPs). Being knowledgeable about current technologies and solutions will help you stand out during conversations with potential employers.
✨Tip Number 2
Network with professionals in the IT field, especially those working in MSPs. Attend local tech meetups or online webinars to connect with others and learn more about the industry, which can lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your problem-solving skills and past experiences in client-facing roles. Be ready to share specific examples of how you've successfully resolved technical issues for clients, as this is crucial for the role.
✨Tip Number 4
Engage with the company on social media platforms like LinkedIn. Follow their updates, comment on their posts, and show genuine interest in their work. This can help you get noticed by the hiring team before you even apply.
We think you need these skills to ace IT Technician’s | MSP – Cambridge | Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise any specific skills related to troubleshooting, client interaction, and IT infrastructure management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client satisfaction and problem-solving. Mention your familiarity with Microsoft 365 and any certifications you hold, as well as your eagerness to learn and grow within the role.
Showcase Technical Skills: In your application, clearly list your technical skills, especially those related to servers, networks, and security solutions. Provide examples of how you've successfully implemented or maintained IT infrastructure in previous roles.
Express Your Ambitions: Since the company is interested in your ambitions, include a brief section about your career goals and how this position aligns with them. This shows your commitment to professional development and your enthusiasm for joining their team.
How to prepare for a job interview at SoCode Limited
✨Showcase Your Problem-Solving Skills
As an IT Technician, your ability to troubleshoot and resolve issues is key. Prepare examples of past challenges you've faced and how you successfully solved them. This will demonstrate your technical expertise and problem-solving capabilities.
✨Understand the Company’s Services
Research the Managed Service Provider's offerings and understand their client base. Being knowledgeable about their services will allow you to tailor your responses and show that you're genuinely interested in the role and the company.
✨Emphasise Client Satisfaction
Since this role is client-facing, be ready to discuss how you prioritise client satisfaction. Share experiences where you went above and beyond to meet a client's needs or resolve their issues effectively.
✨Stay Updated on Industry Trends
Demonstrating awareness of current trends and emerging technologies in the IT sector can set you apart. Be prepared to discuss any recent developments that excite you and how they could impact the role you’re applying for.
