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- Tasks: Lead a team in managing commercial properties and ensuring top-notch service.
- Company: Criterion Capital is a premier property investment and management firm in London.
- Benefits: Enjoy a competitive salary, career progression, and professional development support.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: 10+ years in property management with strong leadership and financial skills required.
- Other info: Professional qualifications like RICS or IRPM are highly desirable.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Criterion Capital is a leading property investment and management company with a diverse portfolio of residential and commercial properties. We are committed to excellence in property management and delivering exceptional service to tenants and property owners. Join our dynamic team and contribute to the continued success of one of London's premier property firms.
About the Role:
As Head of Property Management at Criterion Capital, you will lead a team of Property Managers, ensuring the smooth running of day-to-day operations, maximising property value, and maintaining high standards of service. In addition, you will be responsible for the management and operation of a range of commercial properties. You will also play a vital role in fostering strong relationships with tenants, owners, and contractors.
Key Responsibilities:
- Oversee the management of a portfolio of commercial properties.
- Lead, mentor, and support a team of property managers, ensuring high service delivery standards.
- Develop and implement strategies to enhance property performance and profitability.
- Oversee property maintenance, repairs, and compliance with health and safety standards and risk management.
- Oversee, manage and adapt as necessary the property management database, currently provided by Yardi to maximise efficiency and streamline reporting.
- Manage tenant relations, including lease agreements, rent collection, and issue resolution.
- Prepare and manage budgets, ensuring effective cost control and financial performance. Oversee preparation and management of service charge reconciliations, ensuring timely production and completion of the reconciliations.
- Ensure properties are compliant with all relevant laws, regulations, and company policies.
- Liaise with property owners, tenants, and contractors to ensure smooth operations and communication.
- Drive continuous improvement in operational efficiency and tenant satisfaction.
Qualifications/Skills:
- 10+ years of proven experience in property management, with at least 2 years in a senior or managerial role managing a team.
- Strong knowledge of property laws, health and safety regulations, and lease management.
- Excellent knowledge of Landlord and Tenant Law and understanding leases.
- Comprehensive knowledge of budgeting, financial reporting, minimising non-recoverable costs and service charge management.
- Excellent leadership, communication, and problem-solving skills to drive and mentor team members and instil team ethic.
- Good knowledge of placement and management of portfolio insurance.
- Good knowledge of utilities placement and management.
- Working knowledge of facilities management.
- Ability to manage multiple properties and teams simultaneously.
- Professional qualifications such as RICS, IRPM, or ARLA are highly desirable.
- Highly proficient in property management software, in particular, Yardi and Microsoft Office Suite.
What We Offer:
- Competitive salary.
- Opportunities for career progression within a leading property firm.
- Support for ongoing professional development and training.
- A collaborative and fast-paced work environment.
Head of Commercial Property Management employer: Criterion Capital
Contact Detail:
Criterion Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Property Management
✨Tip Number 1
Network with professionals in the property management sector. Attend industry events, seminars, or webinars where you can meet potential colleagues and learn more about the latest trends in commercial property management.
✨Tip Number 2
Familiarise yourself with Yardi and other property management software. Since this role involves overseeing a property management database, having hands-on experience or knowledge of these tools will give you an edge during discussions.
✨Tip Number 3
Research Criterion Capital's portfolio and recent projects. Understanding their specific properties and management style will help you tailor your conversations and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss your leadership style and experiences in managing teams. Highlight specific examples where you've successfully mentored team members or improved service delivery standards in previous roles.
We think you need these skills to ace Head of Commercial Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in property management, especially any leadership roles. Emphasise your knowledge of property laws and financial reporting, as these are crucial for the Head of Commercial Property Management position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for property management and detail how your skills align with Criterion Capital's commitment to excellence. Mention specific achievements that demonstrate your ability to enhance property performance and tenant satisfaction.
Showcase Leadership Experience: Since this role involves leading a team, be sure to include examples of your leadership style and how you've successfully mentored others in previous positions. Highlight any strategies you've implemented that improved team performance or service delivery.
Highlight Relevant Qualifications: If you have professional qualifications such as RICS, IRPM, or ARLA, make them prominent in your application. These credentials can set you apart from other candidates and show your commitment to the industry.
How to prepare for a job interview at Criterion Capital
✨Showcase Your Leadership Skills
As the Head of Commercial Property Management, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Your Knowledge of Property Laws
Given the importance of property laws and regulations in this role, brush up on relevant legislation. Be ready to discuss how you have ensured compliance in previous positions and how you would approach it at Criterion Capital.
✨Prepare for Financial Discussions
You’ll need to manage budgets and financial performance. Familiarise yourself with budgeting processes and be prepared to discuss how you've maximised profitability and controlled costs in your previous roles.
✨Highlight Your Problem-Solving Abilities
In property management, issues can arise unexpectedly. Prepare examples of challenges you've faced in tenant relations or property management and how you resolved them effectively, showcasing your problem-solving skills.
