Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and improve business processes while handling inbound calls.
- Company: Join a leading international bank in London with a strong reputation.
- Benefits: Enjoy hybrid working, a fantastic pension, and 28 days holiday plus more perks!
- Why this job: Perfect for analytical minds wanting to make an impact in customer service.
- Qualifications: Fluent Cantonese and English required; retail banking experience preferred.
- Other info: Opportunity for growth and collaboration in a dynamic team environment.
The predicted salary is between 34400 - 52200 £ per year.
Job Description
Up to £43,000 plus excellent bonus and benefits
Hybrid working (4 days in the office, 1 day WFH)
12 month FTC
Are you a dynamic and analytical professional with a strong customer-centric approach, comfortable with both strategic process improvement and high-volume phone-based operational support?
We are seeking a versatile candidate to join this leading international bank in London. This exciting role is perfect for someone who can work to enhance business processes, whilst also providing seamless daily support. Please note, approximately 50% of your time will be dedicated to handling inbound calls and inquiries from customers and internal teams, ensuring efficiency, compliance, and an excellent customer experience.
Fluent Cantonese is essential for this role
Responsibilities of the Business Analyst and Customer Service Support to include :
- Act as a primary point of contact for telephone enquiries, handling hotline calls and providing prompt, accurate responses to a high volume of internal and external inquiries.
- Deliver daily operational and administrative support, ensuring smooth day-to-day business flow.
- Gather, analyse, and document business requirements for various strategic initiatives.
- Review and continuously improve workflows to boost efficiency and elevate the customer experience.
- Actively assist in project coordination and implementation, contributing to successful outcomes.
- Prepare clear and comprehensive user guides, process documentation, and training materials.
- Collaborate effectively with cross-functional teams to implement improvements and drive change.
- Ensure strict adherence to all internal policies, procedures, compliance requirements, and risk control guidelines.
- Demonstrate a comprehensive understanding of the bank's products and services to support customer-facing activities.
- Build and maintain customer trust through reliable, compliant, and transparent service at all touchpoints.
Requirements of the successful Business Analyst and Customer Service Support to include:
- Candidates MUST HAVE fluent Cantonese and English language skills. Mandarin also highly desired
- Previous experience in retail banking with strong customer service experience, particularly in a phone-based support environment, is essential.
- Comfortable working with data analysis, proficient in Excel, and possessing knowledge of basic SQL or Power BI (an advantage).
- Candidates will have an understanding of core banking processes, online banking and digital banking tools.
- An analytical mindset coupled with strong problem-solving skills.
- Excellent communication skills, both verbal and written, essential for engaging with customers and collaborating with stakeholders.
Benefits to include:
- Brilliant bonus available (discretionary)
- Fantastic pension of 12.5% non-contributory
- 28 days holiday, plus special leave (birthday, marriage, study), plus 4 hours wellbeing leave per month (equivalent to 6 days leave per year)
- Discounted gym membership and retail vouchers
- Full medical insurance for you and any dependents
- And MORE!
This vacancy is being advertised by Montpellier Resourcing Associates Limited. The services advertised by Montpellier Associates Resourcing Limited are those of an Employment Agency
Business Analyst and Customer Service Support (Fluent Cantonese) employer: Montpellier Resourcing
Contact Detail:
Montpellier Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst and Customer Service Support (Fluent Cantonese)
✨Tip Number 1
Familiarise yourself with the bank's products and services. Understanding what they offer will not only help you in customer interactions but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your data analysis skills, especially in Excel and basic SQL. Being able to showcase your analytical mindset and problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills in both Cantonese and English. Since this role requires fluent language skills, being able to articulate your thoughts clearly will be crucial during phone-based support scenarios.
✨Tip Number 4
Network with professionals in the banking sector, particularly those who have experience in customer service roles. They can provide insights into the industry and may even refer you to opportunities within their organisations.
We think you need these skills to ace Business Analyst and Customer Service Support (Fluent Cantonese)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail banking and customer service, especially in phone-based support. Emphasise your fluency in Cantonese and English, and any relevant skills in data analysis or tools like Excel and SQL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical mindset and problem-solving skills. Mention specific examples of how you've improved processes or enhanced customer experiences in previous roles.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to business analysis and customer service. Focus on your ability to handle high-volume inquiries and your understanding of banking processes.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication abilities. You might include examples of successful collaborations with cross-functional teams or customer interactions.
How to prepare for a job interview at Montpellier Resourcing
✨Showcase Your Customer Service Skills
Since this role involves a significant amount of customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Analytical Thinking
The job requires a strong analytical mindset. Be ready to explain how you've used data analysis in past roles. You might want to prepare a brief case study or example that illustrates your problem-solving skills and ability to enhance business processes.
✨Prepare for Language Proficiency Questions
Fluency in Cantonese is essential for this position. Expect questions that will test your language skills. Practise answering common interview questions in both Cantonese and English to demonstrate your proficiency.
✨Understand the Bank's Products and Services
Familiarise yourself with the bank's offerings and recent developments in the banking sector. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
