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For Companies At a Glance
- Tasks: Lead a team, manage service jobs, and coordinate engineer schedules.
- Company: Join a leading manufacturer in the electrical energy sector with over 30 years of experience.
- Benefits: Enjoy a full-time, permanent role in a vibrant office environment.
- Why this job: Be part of a dynamic team making a real impact in the energy market.
- Qualifications: Experience in service engineering support and team management is essential.
- Other info: Office-based role in sunny Aberdeen; perfect for those who thrive in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Service Admin Manager
Dyce, Aberdeen | Full-time, Permanent | Office Based
We are working with a renowned manufacturer in the electrical energy market, with 30+ years’ experience providing their products across UK, Europe and Middle East.
We are hiring for a brand new role, Service Admin Manager to join us in our Aberdeen HQ to coordinate and direct our Service Admin Team, responsible for assigning maintenance and repair jobs to our team of Service Engineers here in Sunny Scotland.
In this role, you will be responsible for;
- Oversee 2 Service Administrators – providing support, guidance and development.
- Job allocation to the Service Engineering Team
- Coordination of local accommodation for assigned engineers
- Filling, reporting and service invoicing
- Raise and manage purchase orders for equipment and parts required for jobs
- Management of order status, delivery status
- Monthly reporting of service stats
- Management of annual leave and timesheet submissions for Service Engineers
- Manage approvals of purchase requisitions
- Ad hoc duties as required
To be considered for this role, we are seeking;
- Previous experience supporting service engineering department, managing parts orders.
- Demonstrable experience of team leadership, management or in a supervisory role.
- Competent use of Microsoft Suite – outlook, word, excel.
- Knowledge of coordinating business accommodation and travel – beneficial.
- Able to attend the office 5 days a week.
Wish to apply?
Please send a copy of your CV in application to Anna Curtis
Service Desk Manager employer: Insignis Talent
Contact Detail:
Insignis Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with the electrical energy market and the specific products offered by the company. This knowledge will not only help you understand the role better but also demonstrate your genuine interest during any discussions.
✨Tip Number 2
Highlight your experience in managing teams and coordinating tasks. Be ready to share specific examples of how you've successfully led a team or improved processes in previous roles, as this will be crucial for the Service Desk Manager position.
✨Tip Number 3
Brush up on your Microsoft Suite skills, especially Excel, as you'll likely need to manage reports and data. Consider creating a few sample reports or spreadsheets to showcase your proficiency if asked during the interview.
✨Tip Number 4
Network with professionals in the service engineering field, particularly those who have experience in similar roles. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service administration and team leadership. Use specific examples that demonstrate your ability to manage parts orders and support a service engineering department.
Showcase Your Skills: Emphasise your proficiency with Microsoft Suite, particularly Outlook, Word, and Excel. Mention any specific projects or tasks where you successfully used these tools to improve efficiency or reporting.
Highlight Relevant Experience: If you have experience coordinating accommodation and travel for teams, be sure to include this in your application. It’s beneficial for the role and shows your understanding of the logistical aspects involved.
Craft a Strong Cover Letter: Write a cover letter that outlines your motivation for applying and how your background aligns with the responsibilities of the Service Admin Manager role. Be sure to address Anna Curtis directly and express your enthusiasm for the position.
How to prepare for a job interview at Insignis Talent
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll be overseeing a team. Be prepared to discuss your previous leadership experiences and how you've successfully guided teams in the past. Use specific examples to illustrate your ability to support and develop team members.
✨Demonstrate Your Organisational Abilities
This role involves coordinating various tasks such as job allocation and managing orders. Highlight your organisational skills by discussing how you prioritise tasks and manage multiple responsibilities effectively. Consider sharing a time when your organisation made a significant impact on a project.
✨Familiarise Yourself with Microsoft Suite
Since the job requires competent use of Microsoft Outlook, Word, and Excel, brush up on these tools before the interview. Be ready to discuss how you've used them in previous roles, especially in reporting and data management, to show you're well-prepared for the technical aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in service administration. Prepare for scenario-based questions where you might need to demonstrate how you'd handle specific situations, such as managing a last-minute change in engineer assignments or dealing with a delay in parts delivery.
