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For Companies At a Glance
- Tasks: Provide top-notch tech support and resolve issues for staff daily.
- Company: Join a reputable law firm in Leeds, known for its supportive culture.
- Benefits: Enjoy a permanent role with potential for growth and development.
- Why this job: Gain hands-on experience in IT while working in a dynamic environment.
- Qualifications: Familiarity with Windows 10, Microsoft Office 365, and ticket logging software preferred.
- Other info: Ideal for those looking to kickstart their IT career in a professional setting.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
IT Service Desk Analyst/1st Line Support Analyst
A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis.
IT Service Desk Analyst/1st Line Support Analyst
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure.
IT Service Desk Analyst/1st Line Support Analyst
Key Responsibilities:
* Providing a professional and consistent level of Technology support to all staff
* Responding to incoming incidents and requests at first point of contact reported via all mediums
* Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
* Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues
* Alerting Senior Analysts and Managers of reoccurring incidents and potential issues
* Keeping customers apprised and updated
* Escalating problems to the senior team members and third-party suppliers where necessary
IT Service Desk Analyst/1st Line Support Analyst
Attributes/Skills:
* Experience working within a law firm is highly desirable
* Knowledge of Windows 10 and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software
IT Service Desk Analyst/1st Line Support Analyst
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
IT Service Desk Analyst/1st Line Support Analyst employer: DGH Recruitment Ltd.
Contact Detail:
DGH Recruitment Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst/1st Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 and Microsoft Office 365. Having hands-on experience or even completing online courses related to these tools can give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication and the ability to remain calm under pressure. Consider role-playing scenarios with friends or family to practice handling difficult situations.
✨Tip Number 3
If you have experience in a law firm, be ready to discuss how that background has prepared you for this role. Highlight any relevant experiences that demonstrate your understanding of the unique IT needs within a legal environment.
✨Tip Number 4
Research common IT Service Desk issues and solutions, especially those related to ticket logging and ITSM software. Being able to speak knowledgeably about these topics will show your preparedness and enthusiasm for the role.
We think you need these skills to ace IT Service Desk Analyst/1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support roles. Emphasise your customer service skills and any specific knowledge of Windows 10, Microsoft Office 365, and ITSM call logging software.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the law firm environment. Mention your ability to handle pressure and multi-task, as these are key attributes for the position.
Highlight Relevant Experience: If you have experience working in a law firm or similar environments, make sure to detail this in your application. Use specific examples to demonstrate how your background aligns with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Service Desk Analyst.
How to prepare for a job interview at DGH Recruitment Ltd.
✨Showcase Your Customer Service Skills
As the role requires excellent customer service skills, be prepared to discuss your previous experiences in handling customer queries. Use specific examples to demonstrate how you maintained professionalism and resolved issues effectively.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of Windows 10, Microsoft Office 365, and PC hardware. Brush up on these topics before the interview, as you may be asked technical questions related to them.
✨Demonstrate Your Multi-tasking Ability
The job involves managing multiple incidents and requests simultaneously. Be ready to share examples of how you've successfully juggled various tasks in a previous role, especially under pressure.
✨Prepare for Scenario-based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common IT issues you might encounter and how you would approach resolving them, particularly in a law firm environment.
