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For Companies At a Glance
- Tasks: Welcome guests and ensure a luxurious spa experience with exceptional service.
- Company: Join Rocco Forte Hotels, a prestigious collection of iconic hotels in Edinburgh.
- Benefits: Enjoy discounts, meals on duty, and extensive learning opportunities.
- Why this job: Be part of a passionate team in a supportive, family-like culture.
- Qualifications: Looking for enthusiastic individuals with excellent communication and a passion for service.
- Other info: Opportunity for personal growth in the thriving hospitality industry.
The predicted salary is between 20000 - 30000 £ per year.
Our hotel
The Balmoral is located at Edinburghs most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotels majestic clock defines the citys skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.
If you think you are the right match for the following opportunity, apply after reading the complete description.
Your key responsibilities
Rocco Forte Hotels is a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
As a valued part of the Forte family, you will:
- Be the first contact and provide a flawless welcome to our discerning guests
- Ensure that our exceptional service standards are met from arrival to set the tone of their luxury spa experience
- Ensure the expectations of our guests are met at all times
- Act naturally in all your communications
- Be the friendly, confident face behind our spa reception desk
- Offer our guests a warm, intuitive, and personalised greeting
- Be knowledgeable of the hotel and our products
- Ensure compliance with hotel policies, procedures, and safety standards
- Undertake a range of administrative tasks, take spa bookings for treatments, and sell our products
- Work closely with all departments to create a seamless and unique experience for our guests
Who are we looking for
We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:
- High personal and professional standards
- Excellent communication skills with colleagues and guests
- Good practical knowledge of the role and product
- Enthusiasm for learning and personal growth
- A passion for delivering service excellence
- Genuine pride in their work
- Team spirit and trustworthiness
- Positive and professional demeanor in all interactions
- Exceptional presentation skills
- Teamwork to ensure seamless service
Why work with us
Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.
Working with us provides access to the following perks:
- Discounted rates across our collection of iconic hotels
- Extensive learning and development opportunities
- Meals on duty, laundry of uniforms
- Social activities and events
- Recognition programs
- Annual awards
- Occupational Pension Scheme
- 50% discount on food and beverages
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Cycle to Work Scheme
- Local Retailer Discounts
- Employee Assistance Programme
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.
AMRT1_UKCT
Spa Receptionist employer: Balmoral Hotel
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Rocco Forte Hotels brand and its values. Understanding their commitment to individuality and exceptional service will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Spa Receptionist role. Engage in conversations with friends or family about hospitality experiences to build confidence in delivering a warm and personalised greeting.
✨Tip Number 3
Research common spa treatments and products offered in luxury hotels. Being knowledgeable about these can impress your interviewers and show your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Spa Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Rocco Forte Hotels that resonate with you, and explain why you would be a great fit for their team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Showcase your communication skills and any relevant knowledge of spa services or hotel operations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Balmoral Hotel
✨Research the Hotel
Before your interview, take some time to learn about The Balmoral and its unique offerings. Understanding the hotel's history, values, and services will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Communication Skills
As a Spa Receptionist, excellent communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with guests or colleagues in previous roles.
✨Demonstrate Your Passion for Service
Rocco Forte Hotels values service excellence. Be ready to share examples of how you've gone above and beyond to provide exceptional service in past positions. This will show your commitment to creating memorable experiences for guests.
✨Prepare for Role-Specific Questions
Anticipate questions related to spa services, booking procedures, and customer service scenarios. Think about how you would handle various situations at the reception desk, and be ready to discuss your approach.
