Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Scheduler, you'll coordinate workstreams and ensure top-notch customer service.
- Company: Join Network Plus, an award-winning provider of essential utility and infrastructure services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that values innovation and embraces change while making a real impact.
- Qualifications: Strong admin experience is required; bring your organisational skills and passion for customer service.
- Other info: We welcome applications from diverse backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 28800 - 43200 £ per year.
Description
Key Responsibilities
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures
Skills, Knowledge & Expertise
Job Benefits
About Network Plus
Scheduler employer: Network Plus
Contact Detail:
Network Plus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with scheduling software and tools commonly used in the industry. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively coordinated with teams or clients in previous roles. This will highlight your ability to manage relationships, which is crucial for a Scheduler.
✨Tip Number 3
Research Network Plus and understand their values and services. Tailoring your conversation to reflect how your skills align with their mission can demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss how you handle challenges and problem-solving scenarios. Providing specific examples of how you've improved processes or resolved issues in past roles can illustrate your proactive approach.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Scheduler. Highlight your relevant experience in planning, coordinating, and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your administrative experience and any specific achievements related to scheduling and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background makes you a great fit for the Scheduler position and provide examples of how you've successfully managed similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Network Plus
✨Showcase Your Organisational Skills
As a Scheduler, your ability to plan and coordinate effectively is crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, highlighting your organisational skills.
✨Demonstrate Customer Service Excellence
Since the role involves providing customer service to both internal and external customers, be ready to share experiences where you went above and beyond to ensure customer satisfaction. This will show your commitment to maintaining high service levels.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key for this position. Research what SLAs are relevant to the company and be prepared to discuss how you would ensure compliance while optimising productivity.
✨Embrace Change and Problem-Solving
The job requires a positive and innovative approach to problem-solving. Think of instances where you've successfully adapted to change or provided solutions to challenges, and be ready to share these during your interview.
