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- Tasks: Lead and develop support teams for critical healthcare applications.
- Company: Join a global healthcare software provider supporting the NHS and healthcare organisations.
- Benefits: Enjoy a hands-on leadership role with opportunities for continuous improvement.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Experience managing application support teams and knowledge of ITIL frameworks required.
- Other info: Ideal for those passionate about improving healthcare through technology.
The predicted salary is between 43200 - 72000 £ per year.
We are proud to be working in partnership with a global healthcare software provider, renowned for delivering cutting-edge clinical solutions that directly support the NHS and healthcare organisations worldwide.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
As part of their continued investment in customer experience and operational excellence, we’re seeking an Support Manager to lead and develop a high-performing team that supports a range of mission-critical healthcare applications.
The Role
This is a hands-on leadership position where you’ll be responsible for managing managers and subsequent support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers.
You’ll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development, and service delivery teams.
Key Responsibilities
- Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions)
- Act as the escalation point for complex incidents and problem resolution
- Champion ITIL-aligned processes including incident, problem, and change management
- Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met
- Collaborate on service improvements and root cause analysis for recurring issues
- Support the wider organisation through transition planning and knowledge management
About You
To succeed in this role, you’ll bring:
- Proven experience managing application support teams in a complex, fast-paced environment
- A strong background in ITIL frameworks, ideally with certification
- Experience working with or supporting NHS or healthcare customers
- Demonstrated success in problem and incident management leadership
- A passion for improving healthcare through technology
Apply Now
Support Manager employer: Kured Search
Contact Detail:
Kured Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily emphasises their application. Consider obtaining a certification if you haven't already, as it will not only enhance your knowledge but also demonstrate your commitment to the principles that are crucial for the Support Manager position.
✨Tip Number 2
Network with professionals in the healthcare software sector, especially those who have experience working with NHS customers. Engaging in conversations about their challenges and successes can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led support teams in the past. Highlight your problem-solving skills and any successful initiatives you've implemented that improved service delivery or customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 4
Research the company’s current projects and initiatives within the NHS. Understanding their mission and recent developments will allow you to tailor your discussions during interviews, showing that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Support Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in managing application support teams, particularly in fast-paced environments. Mention any specific achievements related to incident and problem management that demonstrate your leadership skills.
Showcase ITIL Knowledge: If you have ITIL certification or experience, make sure to include this prominently in your application. Discuss how you have applied ITIL best practices in previous roles to improve service delivery and operational efficiency.
Personalise Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your passion for improving healthcare through technology. Mention your understanding of the NHS and how you can contribute to their mission through this role.
How to prepare for a job interview at Kured Search
✨Showcase Your Leadership Skills
As a Support Manager, you'll be leading teams, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and developing others.
✨Understand ITIL Frameworks
Since the role requires a strong background in ITIL, brush up on the key principles and processes. Be ready to discuss how you've implemented ITIL best practices in previous roles and how they improved service delivery.
✨Familiarise Yourself with NHS Operations
Given the focus on supporting NHS customers, it’s beneficial to understand their operational challenges. Research common issues faced by healthcare organisations and think about how your experience can help address these.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your approach to incident and problem management. Prepare specific examples where you successfully resolved complex issues, highlighting your analytical skills and ability to drive continuous improvement.
