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For Companies At a Glance
- Tasks: Support clients, manage ticketing, and engage in technical projects.
- Company: Join a high-profile organisation recognised as a leader in its field.
- Benefits: Enjoy a salary of £35,000 - £40,000 plus excellent benefits and comprehensive training.
- Why this job: Be part of a growing team, develop your skills, and make a real impact.
- Qualifications: Strong IT support experience, excellent communication, and troubleshooting skills required.
- Other info: Opportunity to train and develop junior team members while working with cutting-edge technology.
The predicted salary is between 30000 - 40000 £ per year.
Senior Technical Support Analyst x 2 – Bristol – New (REFBJ21)
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
£35,000 – £40,000 + Excellent Benefits
A high-profile organisation – recognised as the leader in its field – requires a number of Senior Techncial Support Analysts due to continued growth.
Suitable candidates will have the following:
- Strong experience in IT support.
- Professional, friendly approach with the ability to perform well under pressure.
- Punctual, good attention to detail. Excellent written and verbal communication skills.
- Good troubleshooting/problem solving skills.
- Office 365 administration & troubleshooting skills
- Desktop troubleshooting.
- Enthusiastic to learn and develop skills.
- Network & Firewall knowledge and troubleshooting.
- Windows server administration.
- Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
- Supporting clients and ensuring ticketing process is followed and clients kept informed.
- Diagnostics of support cases with the help and support of the rest of the team.
- Proactive maintenance of client networks using our proactive support tools.
- Managing new workstation builds and user setups.
- Engaging in technical projects, meeting clients and delivering onsite time with the team.
- Working with the team to implement policy and procedure.
- Manging client documentation.
- Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!
Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21) employer: RedRock Resourcing
Contact Detail:
RedRock Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows server administration, and virtualisation software like Azure or AWS. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully diagnosed and resolved technical issues. This will help you illustrate your troubleshooting abilities effectively when speaking with our team.
✨Tip Number 3
Since communication is key in this role, practice articulating complex technical concepts in a simple manner. This will not only help you in interviews but also show that you can communicate effectively with clients who may not have a technical background.
✨Tip Number 4
Engage with our company culture by researching StudySmarter and understanding our values. Showing that you align with our mission and are enthusiastic about contributing to our team will make a positive impression during the interview process.
We think you need these skills to ace Senior Technical Support Analyst x 2 - Bristol - New (REFBJ21)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong experience in IT support, Office 365 administration, and troubleshooting skills. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your professional and friendly approach. Mention your enthusiasm for learning and developing skills, and how you can contribute to the team’s success in managing client networks and supporting clients.
Highlight Relevant Skills: In your application, emphasise your knowledge of network and firewall troubleshooting, Windows server administration, and any experience with virtualisation software or cloud services like Azure or AWS. This will make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication skills shine through in your written application, as this is crucial for the role.
How to prepare for a job interview at RedRock Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT support, particularly in areas like Office 365 administration and troubleshooting. Highlight specific examples where you've successfully resolved technical issues or improved processes.
✨Demonstrate Your Communication Skills
Since excellent written and verbal communication is crucial for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with clients and team members alike.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach troubleshooting and problem-solving. Prepare a few scenarios where you successfully diagnosed and resolved issues, focusing on your thought process and the steps you took.
✨Express Your Enthusiasm for Learning
The company values candidates who are eager to learn and develop their skills. Be ready to discuss any recent training or certifications you've pursued, and express your interest in furthering your knowledge in areas like cloud services or network management.
