At a Glance
- Tasks: Lead the migration from Kronos to a new SaaS platform while providing ongoing support.
- Company: Join a leading Business Services organisation driving a major systems transformation project.
- Benefits: Enjoy a competitive package and potential for contract extension with national travel opportunities.
- Why this job: Be part of a mission-critical project that shapes workforce management across the UK.
- Qualifications: Experience with Kronos or similar platforms, strong HR data understanding, and excellent communication skills.
- Other info: Work in a dynamic environment with an award-winning executive search firm focused on innovation.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading Business Services organisation undertaking a large-scale systems migration project, is seeking a Kronos Support Analyst to play a key role in the transition from a workforce management solution to a new SaaS-based platform. This is a 12-month fixed-term contract with the potential to be extended.
This is a vital role at the heart of the business’s Time & Attendance transformation programme, providing both project delivery and business-as-usual support across their workforce systems landscape.
Key areas of focus:
- Act as the technical lead for the migration from Kronos Workforce Central to UKG Pro Workforce Management.
- Provide day-to-day support for the current Kronos solution deployed across the UK.
- Lead configuration and data validation workshops to shape system requirements based on HR data and business needs.
- Deliver configuration changes and support across areas such as pay rules, work rules & shift patterns.
- Own System Integration Testing and User Acceptance Testing activities.
- Provide training and user documentation for operational teams.
- Support interface management between HR, payroll, reporting, and Time & Attendance platforms.
- Escalate and manage support issues with third-party providers.
- Create and maintain standard operating procedures & assist in the transition to new support models.
- Travel to sites as needed to provide 1st and 2nd line support and deliver hands-on training.
Skills & Experience:
- Experience supporting Kronos or other Time & Attendance platforms.
- Strong understanding of HR data, payroll rules, and shift/attendance logic.
- Demonstrable experience of delivering or supporting system migrations.
- Confident leading technical workshops and engaging with business stakeholders.
- Able to troubleshoot user queries, support issue resolution, and provide training.
- Familiar with interface monitoring and testing in multi-system environments.
- Excellent communication, documentation, and stakeholder engagement skills.
This is a unique opportunity to contribute to a mission-critical transformation programme within a major national organisation, while also playing a hands-on support and systems leadership role.
The role can be based in any UK office but there will be national travel as required.
This role has an exciting package on offer.
If you bring strong experience in workforce systems and are excited by the chance to lead on a national project, we would love to hear from you.
Oliver Sanderson is an award-winning executive search firm recognised for path-breaking contributions to ED&I and digital recruitment innovation by the House of Lords, Global Recruiter, APSCo, the Recruiter Awards, and in the 2022 Platinum Jubilee Album for a \”transformational contribution\” to UK business. We specialise in finding talent at board and senior leadership level for FTSE 100, FTSE 350, Fortune 500, and PE-backed businesses.
Kronos Support Analyst – 12-month FTC – UK Wide - Retained – Confidential employer: Oliver Sanderson Group PLC
Contact Detail:
Oliver Sanderson Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kronos Support Analyst – 12-month FTC – UK Wide - Retained – Confidential
✨Tip Number 1
Familiarise yourself with the Kronos and UKG Pro platforms. Understanding their functionalities and differences will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the workforce management field, especially those who have experience with system migrations. Engaging with them can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led technical workshops or resolved user queries in past roles. This will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Stay updated on the latest trends in HR data management and time & attendance systems. Being knowledgeable about current best practices will set you apart as a candidate who is proactive and informed.
We think you need these skills to ace Kronos Support Analyst – 12-month FTC – UK Wide - Retained – Confidential
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Kronos or similar Time & Attendance platforms. Emphasise your skills in system migrations, configuration changes, and user support to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the opportunity to contribute to the transformation programme. Mention specific experiences that demonstrate your ability to lead technical workshops and engage with stakeholders.
Showcase Your Technical Skills: Clearly outline your technical skills related to HR data, payroll rules, and troubleshooting user queries. Provide examples of how you've successfully managed system integrations and testing in previous roles.
Prepare for Potential Interviews: Anticipate questions related to your experience with Kronos and system migrations. Be ready to discuss how you would approach configuration changes and support issues, as well as your strategies for training operational teams.
How to prepare for a job interview at Oliver Sanderson Group PLC
✨Understand the Migration Process
Familiarise yourself with the specifics of migrating from Kronos Workforce Central to UKG Pro. Be prepared to discuss your experience with system migrations and how you can contribute to this transition.
✨Showcase Your Technical Skills
Highlight your technical expertise in supporting Kronos or similar Time & Attendance platforms. Be ready to provide examples of how you've led configuration workshops or resolved user queries in the past.
✨Engage with Stakeholders
Demonstrate your ability to communicate effectively with business stakeholders. Prepare to discuss how you've engaged with different teams to gather requirements and deliver training.
✨Prepare for Hands-On Scenarios
Since the role involves providing 1st and 2nd line support, think of scenarios where you've had to troubleshoot issues or deliver hands-on training. Be ready to share these experiences during the interview.