Enterprise Meeting Services Support Associate

Enterprise Meeting Services Support Associate (Nordics)

The Role:

The function of this role is to deliver exceptional support to the busy Enterprise Meeting Services Team (EMS) supporting all Nordic countries in the NE Hu. This role would suit a Customer Focused Individual.

Job Function:

• Be the point of contact for sales force meeting owners and managers in all Nordic countries.
• Provide administrative support and oversight for all types of sales force meetings as well as non-Sales meetings to ensure they are all compliant.
• Be responsible for representing and delivering excellent customer experience.
• Become an expert in meetings processes and the meeting System.
• Coach meeting owners on entering compliant meetings in the system.
• Partner with the contracting team in Ireland to manage the contracting of Service Providers and payment process.
• Must become an expert in relevant global/local policies and procedures plus local Pharma codes of practice.
• Establish and maintain internal partnerships with many other functions within and outside the hub.
• Monitor and share data on volumes and errors with Sales directors and managers.
• Be responsive to audit, quality and compliance requests.
• Support the business by sharing relevant information, giving guidance, coaching and answering questions.
• Support simplification, automation and improvement projects.

Capabilities Required:

• Fluent in one (or more) of the Nordic languages (ideally a native speaker) and English.
• Focus on accuracy and compliance is paramount.
• Demonstrate strong customer focus and the ability to develop professional relationships with all parties (internal and external) and at all levels.
• Strong learning agility with various computer applications and software.
• Ability to solve problems and desire to drive improvement, including use of automation.
• Ability to work independently and as part of a team.

Previous Experience

• Experience with Pharma industry and Codes of practice including TOV as well as meetings processes would be preferable but not essential.
• Thrives in high-pressure, team-oriented environments by staying customer-focused, managing priorities independently, and maintaining a calm, solutions-driven approach.
• Strong communication skills with ability to build good rapport with customers virtually.
• High energy, drive and enthusiasm to deliver excellent results.
• Ideally, experience in a Salesforce platform or equivalent.