Salesforce Project Manager

Job Title: Salesforce Project Manager

Location: Chiswick, London

Job Type: Full-time Permanent

Creation Technology is looking for a Salesforce Project Manager to join our Consultancy Team, focused on delivering large-scale projects to leading customers in the Higher Education vertical, using Salesforce Education Cloud. Our head office is based in Chiswick (West London) where the role is primarily located however the ideal candidate should be able to travel from time to time to client sites around the UK, Republic of Ireland, Northern Ireland as well as different locations around Europe.

As a Project Manager within the team, the individual will be responsible for planning, executing, and delivering Salesforce projects that deliver business objectives. They will work closely with stakeholders, technical teams, and vendors to ensure successful project completion within scope, timeline, and budget.

Responsibilities

• Manage end-to-end Salesforce projects from a Consultancy perspective, inc, planning, execution, monitoring, and closure.
• Collaborate with business stakeholders to define project scope, goals, and deliverables.
• Develop detailed project plans, schedules, and resource allocation strategies.
• Manage project risks, issues, and change requests proactively.
• Ensure seamless communication between cross-functional teams, including developers, administrators, and business users.
• Help to oversee key project activities such as data migration, integration, and customization efforts within Salesforce.
• Help to ensure the team is adhering to Salesforce best practices, security policies, and governance.
• Conduct regular status meetings, providing reports on project progress, risks, and dependencies.
• Drive user training, adoption, and support post-implementation.
• Maintain strong relationships with Salesforce vendors, consultants, and third-party service providers.

Experience Required

· Excellent working knowledge of Salesforce (in particular Service Cloud & ideally Industry Clouds) & with proven and demonstrable experience working on large-scale digital transformation projects from a consultancy perspective.

· Minimum 3-5 years of experience managing Salesforce projects.

• Strong experience with Agile, Scrum, and Waterfall project management methodologies.
• Excellent communication, leadership, and stakeholder management skills.

· Project Management Tool experience e.g. Jira, SmartSheet etc or similar tools

· Excellent stakeholder engagement and management experience with the ability to effectively communicate at a level and depth appropriate to the audience.

· A sense of personal responsibility and the drive to own problems, can work self-directed and independently to accomplish results.

· Promotes a positive team culture. Identifies and implements ways to improve teamwork. Builds effective relationships throughout the organisation

• Ability to manage multiple projects and prioritise effectively.

Creation is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

Flexible working with 3 days in the office each week.

About Creation Technology

Creation Technology is a 60+ person Salesforce Consultancy specialising in Industry Clouds, and in particular Salesforce Education Cloud. Founded in 2006, and working in Salesforce since 2011, Creation delivers Consultancy Services & Managed Services to leading Institutions using technologies including Salesforce Education Cloud, Marketing Cloud, MuleSoft, Data Cloud & AI etc.

Ideally, we are looking for a permanent hire however we are also open to a contract role where required. Ultimately, we just want to find the right person to join the team.

For more information on Creation Technology please see