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- Tasks: Support contractors and clients with payroll queries, ensuring excellent customer service.
- Company: Join Giant Group, a leading workforce management platform established in 1992.
- Benefits: Enjoy 31 days holiday, hybrid work, gym discounts, and mental health support.
- Why this job: Make a real impact while working in a supportive, dynamic team environment.
- Qualifications: Ideal candidates have a business degree or 1 year of customer service experience.
- Other info: This is a permanent role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 33600 £ per year.
At Giant Group, we’re excited to offer an incredible opportunity for an Employee Support Officer to join our growing team.
What we offer:
Salary: £24,000 per annum
Location: Hybrid – 3 days from Chelmsford office
Hours: 37hrs, Mon – Fri 9am to 6:00pm
Tenure: Permanent
About us
We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.
To understand more about Giant Group and our services please browse our website at:
About the role
As Employee Support Officer , you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments.
The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction
Key responsibilities of the role include:
- Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
- Ensuring first-time resolution wherever possible through clear and concise communication.
- Recognising and escalating complaints appropriately to maintain service standards.
- Collaborating with internal teams to find timely solutions and ensure follow-through.
- Maintaining accurate procedures and contributing to team knowledge and process improvements.
- Driving high satisfaction scores by delivering a consistently positive support experience.
Your ideal experience & competencies
Ideally you would have a business-related degree or at least 1 years’ experience of customer service delivering against service level agreements. Excellent professional and friendly attitude and be able to quickly develop a rapport with customers over the phone via inbound & outbound calls and to deliver a customer 1st service.
You can only excel in this role if you are able to work as part of a team, as well as act upon your own initiative
- Have great enthusiasm and attitude for the role.
- Have a high level of resilience and strong written and verbal communication and emotional intelligence.
- Are proficient in Microsoft office
- Have a good understanding of and strive to achieve the Giant people values
Employee Benefits
- 31 Days Holiday
- Pension Schemes
- Enhanced Maternity and Paternity Pay
- Life Assurance
- Employee Referral Bonus
- Birthday Leave
- Paid Volunteering Day
- Employee Assistance Program
- Buy Additional Holidays
- Health Cash Plan
- Giant Advantage: Exclusive discounts for our amazing team.
- Subsidised Gym Membership
- Long Service Awards
- WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
Employee Support Officer employer: Giant Group
Contact Detail:
Giant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Support Officer
✨Tip Number 1
Familiarise yourself with Giant Group's services and values. Understanding their commitment to compliance and customer satisfaction will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since the role involves responding to a high volume of inbound calls and emails, being able to convey information clearly and concisely will be crucial.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Think of examples from your past experiences where you've successfully collaborated with others or taken initiative on your own, as this will resonate well with the hiring team.
✨Tip Number 4
Prepare to discuss how you handle complaints and ensure first-time resolutions. Having specific examples ready will demonstrate your problem-solving skills and your commitment to delivering excellent customer service.
We think you need these skills to ace Employee Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required competencies for the Employee Support Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully handled customer queries in the past and how you embody the values of Giant Group.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Giant Group
✨Understand the Company Culture
Before your interview, take some time to research Giant Group's values and culture. This will help you align your answers with what they stand for, showing that you're a good fit for their team.
✨Prepare for Customer Service Scenarios
Since the role involves responding to a high volume of queries, think of examples from your past experiences where you provided excellent customer service. Be ready to discuss how you resolved issues and maintained satisfaction.
✨Showcase Your Communication Skills
As an Employee Support Officer, clear communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to demonstrate your strong communication abilities during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.
