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- Tasks: Help customers with inquiries and provide top-notch service every day.
- Company: Join a dynamic team focused on growth and customer satisfaction.
- Benefits: Enjoy flexible shifts, annual pay reviews, and a paid day off for your birthday!
- Why this job: Great opportunity for career progression in a supportive and fun environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Access discounted travel in London and enjoy perks at popular shops and cinemas.
Were recruiting for Customer Service representatives to earn £11.44 per hour. Career progression and flexible shifts available. Customer Service Benefits: Working hours: Weve a range of full and part-time hours on offer. Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus Holiday entitlement: Youll be entitled to 28 days holiday annually (pro rata) Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month. Subsidised travel: For roles based in London, youll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting. Pension plan: Well match your pension contributions to 4%. Sharesave Scheme: An opportunity to purchase shares at a discounted price, invest in the future of our business and share in our success together. Perks and discounts: Youll enjoy great discounts in high street shops, cinemas and even holidays. Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. Well support your growth with career development opportunities.
Customer Service Representative employer: Back 2 Work Careers
Contact Detail:
Back 2 Work Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview and show that you're a great fit for our team.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially if you've dealt with challenging situations. Be ready to share specific examples of how you resolved issues and provided excellent service.
✨Tip Number 3
Demonstrate your communication skills by practicing active listening. During the interview, make sure to listen carefully to questions and respond thoughtfully, showing that you value clear and effective communication.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared with strategies for various situations will showcase your problem-solving abilities and readiness for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use keywords from the job description, such as 'flexible shifts' and 'career progression', to show that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the position. Mention specific benefits that attract you, like the annual pay review or the opportunity for career development.
Showcase Your Skills: In your application, emphasize skills that are crucial for customer service roles, such as communication, problem-solving, and adaptability. Provide examples of how you've successfully used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Back 2 Work Careers
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service. Highlight specific examples where you successfully resolved issues or provided exceptional support to customers.
✨Demonstrate Flexibility
Since the role offers flexible shifts, express your willingness to adapt to different working hours. Mention any past experiences where you successfully managed varying schedules.
✨Emphasize Teamwork and Growth
Talk about your ability to work well in a team and your eagerness for career progression. Share examples of how you've contributed to a positive team environment and pursued personal development.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the performance bonus scheme. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
