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- Tasks: Provide 1st and 2nd line IT support for desktops, laptops, and mobile devices.
- Company: Join a dynamic SME focused on delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary of £25k+ and flexible working options.
- Why this job: Be part of a supportive team that values your input and growth.
- Qualifications: Must have own transport and experience in IT support.
- Other info: Opportunity for travel between locations and remote support.
The predicted salary is between 21000 - 35000 £ per year.
IT Support Officer (1st / 2nd Line Support) £c25k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN transport As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities * Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. * Provide 1st and 2nd line IT support for users via the IT Service Desk. * Support end users in a physical and virtualised (VMWare) environment. * Configuration & installation of hardware & software for desktop and mobile devices. * Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. * Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. * Flexibility to travel when needed between locations and remote support of other offices. * Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). * Carry out any reasonable duties as identified by your line manager or team leader * Positively represent the company to our customers an…
IT Support Officer (1st / 2nd Line Support) employer: Hudson Shribman
Contact Detail:
Hudson Shribman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer (1st / 2nd Line Support)
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows 10/11, VMWare, and Microsoft Exchange. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills during the interview process. Be prepared to discuss specific examples where you've successfully resolved IT issues, especially in a 1st or 2nd line support capacity.
✨Tip Number 3
Since the role requires flexibility to travel, be ready to discuss your availability and willingness to commute between locations. This shows that you're committed and adaptable to the company's needs.
✨Tip Number 4
Demonstrate your customer service skills. As an IT Support Officer, you'll be representing the company to users, so showcasing your ability to communicate effectively and empathetically will be crucial.
We think you need these skills to ace IT Support Officer (1st / 2nd Line Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10/11 and VMWare. Include specific examples of how you've provided 1st and 2nd line support in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to handle various IT issues and your experience with user account administration on AD and Exchange.
Showcase Technical Skills: Clearly list your technical skills related to hardware and software installation, configuration, and maintenance. Highlight any experience with Microsoft Exchange and unified communication systems like Mitel.
Demonstrate Problem-Solving Abilities: Provide examples in your application that demonstrate your problem-solving skills, especially in resolving IT incidents promptly. This will show your potential employer that you can effectively manage user support.
How to prepare for a job interview at Hudson Shribman
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows 10 and 11, as well as any relevant hardware and software installations. Highlight specific examples where you've successfully resolved IT issues in a timely manner.
✨Demonstrate Problem-Solving Abilities
Employ the STAR method (Situation, Task, Action, Result) to describe past experiences where you effectively diagnosed and solved technical problems. This will showcase your analytical skills and ability to think on your feet.
✨Familiarize Yourself with Company Tools
Research the tools and systems mentioned in the job description, such as Microsoft Exchange and VMWare. Showing familiarity with these technologies can set you apart from other candidates.
✨Emphasize Communication Skills
As an IT Support Officer, you'll need to communicate effectively with users. Prepare to discuss how you've successfully interacted with non-technical users in the past, ensuring they understood the solutions provided.
