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- Tasks: Provide tech support to Latham employees and manage incidents in a fast-paced environment.
- Company: Join Latham & Watkins, a top global law firm known for innovation and collaboration.
- Benefits: Enjoy flexible working hours with hybrid options and a supportive team culture.
- Why this job: Be part of a dynamic team that values respect and offers opportunities for growth.
- Qualifications: No specific experience required; just a passion for technology and helping others.
- Other info: Work hours are 3:00 PM - 11:00 PM, Monday to Friday, in Manchester or Downtown LA.
The predicted salary is between 28800 - 43200 £ per year.
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. The Global Technology Support Analyst I is an integral part of Lathams Technology & Information Services team. This role will be responsible for working in the Global Technology Support Center (GTSC), which operates 24 hours a day, 7 days a week, while providing first- and second-line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, iManage, Litera Change Pro, Intapp Time (DTE), and Adobe Acrobat. This role will be located in either our Manchester or Global Services (Downtown Los Angeles) office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence and the working hours will be 3:00 PM – 11:00 PM, Monday – Friday. Other key responsibilities include: Handling escalations from Technology teams located in each of our global offices Logging and tracking all support requests in our Service Management Toolset (ServiceNow) Providing Incident Response Management for major incidents experienced across the firm Providing remote access…
Global Technology Support Analyst employer: LATHAM & WATKINS LLP Careers
Contact Detail:
LATHAM & WATKINS LLP Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Technology Support Analyst
✨Tip Number 1
Familiarize yourself with the specific applications and systems mentioned in the job description, such as Windows 10, Office 365, and iManage. Having hands-on experience or knowledge about these tools will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight your experience in providing technical support, especially in a fast-paced environment. Be prepared to discuss specific scenarios where you successfully resolved issues or handled escalations, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your ability to work collaboratively within a team. Since the role emphasizes respect, innovation, and collaboration, be ready to share examples of how you've effectively worked with others to achieve common goals.
✨Tip Number 4
Since the position requires working hours from 3:00 PM to 11:00 PM, make sure to express your flexibility and willingness to adapt to this schedule. This can set you apart from other candidates who may not be as open to non-traditional working hours.
We think you need these skills to ace Global Technology Support Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Global Technology Support Analyst position. Understand the key responsibilities and required skills, such as familiarity with Windows 10, Office 365, and incident response management.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize any previous roles in technology support or customer service, and include specific examples of how you've handled similar tasks.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the firm. Mention Latham & Watkins' core values of respect, innovation, and collaboration, and explain how you embody these values in your work.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for a technology support role.
How to prepare for a job interview at LATHAM & WATKINS LLP Careers
✨Understand the Role
Make sure you have a clear understanding of the Global Technology Support Analyst position. Familiarize yourself with the specific applications and systems mentioned in the job description, such as Windows 10, Office 365, and iManage. This knowledge will help you answer technical questions confidently.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Emphasize Collaboration
Since the role involves working closely with various teams, be ready to share examples of how you've collaborated effectively in previous roles. Highlight your communication skills and your ability to work in a team-oriented environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's technology support processes and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
