Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a busy Public Sector department with admin tasks like preparing documents and data entry.
- Company: Join Brook Street, a proud supporter of the Armed Forces and committed to diversity.
- Benefits: Enjoy a competitive hourly rate and potential for assignment extension.
- Why this job: Gain valuable experience in a dynamic environment while making a difference in public service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: This role requires a DBS check and three years of references.
Temporary Administrative Officer – Public Sector (HMCTS)
Have you got what it takes to succeed The following information should be read carefully by all candidates.
?? Location: Newport, South Wales
?? Hours: Full-time, Monday to Friday
?? Pay rate: £12.36 per hour (rising to £12.95 per hour)
?? Contract: Temporary
?? Clearance required: BPSS + Basic DBS
Brief description of duties
We are seeking an organised, tech-confident Administrative Officer to join Her Majesty\’s Courts and Tribunals Service (HMCTS) in Newport. In this role, you will provide both administrative and technical support to ensure the smooth running of court hearings, including those held via the Cloud Video Platform (CVP) .
Key responsibilities
Assist participants in CVP hearings, sharing invitations, access codes, and guidance to help them join at the correct time.
Provide first-time participants with clear instructions on using CVP technology, adapting standard scripts to meet their needs.
Act as first-line technical support during hearings, troubleshooting issues in real-time and escalating to the Digital & Technology Service (DTS) where necessary.
Respond quickly to technical or administrative requests during hearings using multiple communication channels.
Prepare papers and files for court, tribunals, and meetings.
Maintain accurate records on in-house systems, including data entry and updates.
Support in-court activities such as clerking civil and family hearings, ensuring all documents are complete and up-to-date.
Contact relevant parties, serve court documents, execute warrants, collect fines and fees.
Handle counter (face-to-face), telephone, and written enquiries professionally.
Ensure all administrative documentation meets quality and compliance standards.
Liaise with judiciary, magistrates, managers, court staff, and external stakeholders to gather information, clarify details, and provide advice on procedures.
Deliver excellent customer service in all interactions.
Skills and qualifications required
Minimum of five GCSEs (Grade C or above) including English Language, or equivalent.
NVQ Level 2 in Business Administration or relevant clerical experience.
Strong administrative background with proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint desirable).
Excellent communication skills (both verbal and written).
Ability to remain calm under pressure and troubleshoot technical issues confidently.
Strong organisational skills and attention to detail.
Clearance
This role requires BPSS (Baseline Personnel Security Standard) and a Basic DBS check prior to starting.
Why join HMCTS?
You\’ll gain valuable public sector experience, supporting the justice system while working in a dynamic, varied role that blends administration, customer service, and digital support.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
TPBN1_UKTJ
Administrative Officer AO - Band E employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Officer AO - Band E
✨Tip Number 1
Familiarise yourself with the specific duties of an Administrative Officer in a public sector setting. Understanding the nuances of preparing court documents and managing compliance will help you stand out during any discussions.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Word, as these are essential for data input and document preparation. Consider taking a quick online course to refresh your knowledge if needed.
✨Tip Number 3
Prepare to demonstrate your communication skills in a practical way. Think of examples from your past experiences where you effectively communicated complex information or handled difficult situations.
✨Tip Number 4
Since this role requires a DBS check, ensure that you have all necessary documentation ready. Being proactive about this can show your commitment and readiness for the position.
We think you need these skills to ace Administrative Officer AO - Band E
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Administrative Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong communication skills and proficiency with Microsoft Office in your CV and cover letter. Provide specific examples of how you've used these skills in previous roles.
Prepare a Professional Cover Letter: Craft a cover letter that addresses the key responsibilities mentioned in the job description. Explain why you are interested in the role and how your background makes you a suitable candidate.
Check Your Application: Before submitting, proofread your application for any spelling or grammatical errors. Ensure all required documents are included and that your contact information is up to date.
How to prepare for a job interview at Brook Street UK
✨Showcase Your Organisational Skills
As an Administrative Officer, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy environment of a public sector department.
✨Demonstrate Strong Communication
Since the role requires confident communication, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated with colleagues or clients in previous roles, especially in challenging situations.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office is essential for this position. Brush up on your skills, particularly in Word and Excel, and be prepared to discuss how you've used these tools in your previous work experiences.
✨Understand Compliance and Quality Standards
The role involves ensuring compliance with documentation standards. Research what these standards might entail in a public sector context and be ready to discuss how you ensure quality in your administrative tasks.
