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For Companies At a Glance
- Tasks: Handle customer alarm incidents and ensure their safety with quick, effective responses.
- Company: Join Verisure, a leading security company protecting millions across Europe and Latin America.
- Benefits: Enjoy perks like birthday leave, gym discounts, private healthcare, and a fun onsite coffee shop.
- Why this job: Be part of a dynamic team making a real difference in people's lives every day.
- Qualifications: No specific experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible shifts available in a supportive, diverse workplace focused on growth and development.
The predicted salary is between 24500 - 26500 £ per year.
Customer Alarm Call Handler
Newcastle, NE12 8BU
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.
When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate …
Customer Alarm Call Handler employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Alarm Call Handler
✨Tip Number 1
Familiarise yourself with the security industry and Verisure's services. Understanding the company's mission and values will help you align your responses during interviews, showcasing your genuine interest in customer safety and security.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As a Customer Alarm Call Handler, you'll need to convey information clearly and calmly, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight any relevant experience in customer service roles, particularly those involving emergency response or call handling. Be prepared to discuss specific examples of how you've successfully managed customer concerns or incidents in the past.
✨Tip Number 4
Demonstrate your ability to multitask effectively. During the interview, share instances where you've had to manage multiple priorities simultaneously while maintaining a high level of service quality, as this is crucial for the role.
We think you need these skills to ace Customer Alarm Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required quick decision-making. Use keywords from the job description to demonstrate your fit for the Customer Alarm Call Handler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer security and safety. Mention specific experiences where you successfully handled emergencies or provided excellent customer service, aligning with Verisure's mission.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively communicated with customers or teams in high-pressure situations, as this is crucial for the role.
Highlight Multitasking Abilities: Demonstrate your ability to multitask by including examples from previous jobs where you managed multiple responsibilities simultaneously. This will show that you can handle the demands of a 24/7 operation like Verisure.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or provided exceptional support to customers.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios with a friend to get comfortable with handling calls.
✨Familiarise Yourself with Security Protocols
Understanding the basics of security protocols can set you apart. Research common practices in alarm response and emergency procedures, so you can discuss them confidently during the interview.
✨Emphasise Your Team Player Attitude
Verisure values collaboration, so be ready to discuss how you work well within a team. Share examples of how you've contributed to team success in previous roles, especially in high-pressure situations.
