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For Companies At a Glance
- Tasks: Join our team to assist customers, manage checkouts, and maintain a welcoming store.
- Company: Michaels is a leading arts and crafts retailer dedicated to creativity and community.
- Benefits: Enjoy flexible hours, a supportive environment, and opportunities for growth.
- Why this job: Be part of a friendly team that values customer service and creativity.
- Qualifications: Must be at least 16 years old; retail experience is a plus but not required.
- Other info: Diversity and inclusion are core values at Michaels, fostering a positive workplace.
Store – PHI-WARRINGTON, PA
Join our friendly customer service team at Michaels! Help customers shop, find products, and enjoy a fast checkout experience. Assist with truck unloading, merchandise recovery, and store maintenance to ensure a well-stocked and inviting store environment.
- Help customers locate products and provide solutions
- Ensure quick and friendly checkout; handle cash transactions professionally
- Promote and enroll customers in Rewards and Private Label Credit Cards
- Educate about Voice of Customer (VOC) surveys
- Support Omni channel processes like BOPIS and SFS
- Participate in truck unload, stocking, and planogram setup
- Maintain merchandise recovery and store recovery standards
- Perform Store In Stock Optimization (SISO) and AD set duties
- Support shrink and safety initiatives
- Follow SOPs and company policies to ensure compliance
- Interact respectfully with customers and team members; promote a positive store environment
- Cross-train in Custom Framing sales and production
- Other duties as assigned
Preferred Skills and Experience
- Retail and customer service experience preferred
Physical Requirements
- Stand for long periods, move throughout the store, and perform bending, lifting, and reaching tasks
- Lifting heavy boxes and using ladders or equipment to access high shelves
Work Environment
- Climate-controlled store; some outdoor work and non-climate-controlled stock rooms
- Work hours include nights, weekends, and early mornings
Applicants must meet legal requirements and be at least 16 years old. Michaels is committed to diversity and inclusion, offering comprehensive benefits and a supportive work environment.
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Service Team Member employer: Michaels
Contact Detail:
Michaels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member
✨Tip Number 1
Familiarise yourself with Michaels' products and services. Knowing the store layout and popular items can help you assist customers more effectively, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills. Since this role involves interacting with customers, demonstrating your ability to handle inquiries and resolve issues will show that you're a great fit for the team.
✨Tip Number 3
Be prepared to discuss your experience with teamwork and collaboration. Highlighting examples of how you've worked well with others in previous roles can demonstrate your ability to contribute positively to the store environment.
✨Tip Number 4
Show enthusiasm for the role and the company. Expressing genuine interest in working at Michaels and being part of their community can make a lasting impression on the hiring team.
We think you need these skills to ace Service Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Service Team Member position at Michaels. Tailor your application to highlight relevant experiences.
Craft a Strong CV: Make sure your CV is up-to-date and clearly outlines your retail and customer service experience. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've helped customers in previous roles and how you can contribute to creating a positive store environment.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Michaels
✨Show Your Customer Service Skills
As a Service Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and ensure a positive shopping experience.
✨Familiarise Yourself with the Store Layout
Before the interview, take some time to learn about the store's layout and product offerings. This will help you answer questions about assisting customers in locating products and demonstrate your enthusiasm for the role.
✨Discuss Teamwork and Collaboration
This role requires working closely with other team members. Be ready to discuss your experiences in teamwork and how you contribute to a positive work environment. Mention any cross-training experiences you have, as this is valued in the position.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to handle various scenarios. Think of examples where you've had to think on your feet or adapt to changing circumstances, especially in a retail setting.
