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- Tasks: Support fans with digital ticketing on matchdays at Stamford Bridge.
- Company: Join Chelsea Football Club, a top Premier League team in Fulham.
- Benefits: Flexible evening and weekend shifts with potential for growth.
- Why this job: Be a friendly face for fans and enhance their matchday experience.
- Qualifications: Customer service experience and a positive, calm attitude required.
- Other info: DBS check is necessary for this role.
Matchday Support Roles
Chelsea Football Club
Matchdays – Evenings and Weekends – Immediate start
I am currently recruiting on behalf of Chelsea Football Club, a leading Premier League Football Club in Fulham, West London, for support on Matchdays.
If you are friendly, outgoing, personable and approachable, please get in touch!
Chelsea Football Club will be introducing digital ticketing, replacing all types of physical tickets for home matches at Stamford Bridge.
It is our ambition to support as many fans as possible with the transition to digital ticketing for an improved, all-round experience. With this in mind, we require Matchday Support staff to help support fans with the implementation of this, with main responsibilities being:
- Undertaking training to understand the new digital ticketing processes and system.
- Being a point of contact for supporters on a matchday, and to assist with any enquiries that they may have.
- Understanding the necessary steps to transferring to digital ticketing and educating supporters on how to undertake this.
- Elevating any digital ticketing issues to the appropriate people.
- Being a friendly face for supporters and assisting with wayfinding and general matchday enquiries.
As a Brand Ambassador, you may have the opportunity to gain increased exposure to other matchday activations and opportunities as the season progresses.
We are looking to engage with those who are friendly and approachable to support and assist people when needed.
You will be also need:
- Demonstrable experience in dealing with clients/customers/supporters from various backgrounds and cultures.
- Ability to keep calm under pressure.
- Confident and effective communicator.
- Team player who is enthusiastic and positive.
If you have a background in Customer Service and you can commit to evenings/weekends to support on Matchdays please apply to be considered!
**Please note you will be required to pass a DBS check for this role**
Matchday Support employer: Rethink
Contact Detail:
Rethink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Matchday Support
✨Tip Number 1
Familiarise yourself with Chelsea Football Club's digital ticketing system before your interview. Understanding how it works will not only impress the hiring team but also show your commitment to helping fans transition smoothly.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you assist them with queries. This will help you feel more confident and prepared for the fast-paced environment on matchdays.
✨Tip Number 3
Network with current or former staff members of Chelsea FC, if possible. They can provide valuable insights into the matchday experience and what the club values in its support staff.
✨Tip Number 4
Show your enthusiasm for football and Chelsea FC specifically during your interactions. Being passionate about the club can set you apart as a candidate who genuinely cares about the supporters and their experience.
We think you need these skills to ace Matchday Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles where you've interacted with clients or supporters. Emphasise your ability to communicate effectively and work as part of a team.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and Chelsea Football Club. Mention your friendly and approachable nature, and provide examples of how you've successfully assisted customers in the past.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the Matchday Support role, such as problem-solving, calmness under pressure, and effective communication. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rethink
✨Show Your Enthusiasm
Make sure to express your passion for football and the role during the interview. Chelsea Football Club values candidates who are genuinely excited about supporting fans and enhancing their matchday experience.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully dealt with customers or clients. Highlight your ability to remain calm under pressure and how you effectively communicated with diverse groups.
✨Understand Digital Ticketing
Familiarise yourself with digital ticketing processes before the interview. Being knowledgeable about the transition will show your commitment to helping fans and your readiness to tackle any issues that may arise.
✨Be Approachable and Personable
During the interview, showcase your friendly and outgoing personality. Remember, as a Matchday Support staff member, being approachable is key to making fans feel welcome and supported.
