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For Companies At a Glance
- Tasks: Engage with customers about their financial obligations and negotiate payment plans.
- Company: Join a reputable debt recovery firm that values transparency and integrity.
- Benefits: Enjoy uncapped earning potential with on-target earnings between £28,000 to £32,000.
- Why this job: Make a real impact while developing your communication skills in a supportive environment.
- Qualifications: Must have at least 2 years of customer service experience and strong problem-solving skills.
- Other info: Flexible full-time and part-time roles available, with structured training provided.
The predicted salary is between 22308 - 23399 £ per year.
Job Title: Telephone Collections Officer Location: Redditch Salary: £22,308 – £23,399 plus commission. On-target earnings range from £28,000 to £32,000. Are you a skilled communicator looking for a rewarding role with uncapped earning potential? Our client, a trusted name in debt recovery enforcement, is seeking Telephone Collection Officers to join their thriving contact centre team based in Redditch. This is your opportunity to make a difference, earn generously, and be part of a company that values transparency, respect, and integrity. The Role This dynamic role involves interacting with customers regarding Council Tax arrears, Penalty Charge Notices, and other financial obligations. With a structured training program and supportive environment, you'll develop the skills to handle a variety of customer situations professionally and empathetically. There are full-time and part-time roles available. Key Responsibilities Handling inbound and occasional outbound calls regarding outstanding payments. Completing basic affordability checks and negotiating payment arrangements. Identifying vulnerable customers and providing them with appropriate support and guidance. Updating account details and ensuring accurate record-keeping. Utilizing live chat for customer communication as needed. The Candidate Minimum of 2 years' experience in customer service or contact centres. Excellent communication and problem-solving skil…
Collections Agent employer: Novax Recruitment Ltd
Contact Detail:
Novax Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarize yourself with common debt recovery practices and terminology. This knowledge will help you speak confidently during the interview and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the types of conversations you'll have as a Collections Agent and show your potential employer that you're ready for the job.
✨Tip Number 3
Research the company’s values and mission statement. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
✨Tip Number 4
Be prepared to discuss your experience with handling difficult customer situations. Think of specific examples where you successfully resolved issues, as this will highlight your problem-solving skills and empathy.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centres. Emphasize any relevant skills such as communication, problem-solving, and negotiation that align with the role of a Telephone Collections Officer.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle sensitive situations. Mention your experience with financial obligations or debt recovery if applicable, and express your enthusiasm for the opportunity to work in a supportive environment.
Highlight Relevant Experience: In your application, be sure to detail your previous roles that involved handling customer inquiries, particularly those related to payments or financial issues. Use specific examples to demonstrate your skills in empathy and negotiation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a role that involves direct customer interaction.
How to prepare for a job interview at Novax Recruitment Ltd
✨Showcase Your Communication Skills
As a Collections Agent, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically during the interview. Use examples from your past experiences where you successfully handled difficult conversations.
✨Understand the Role and Responsibilities
Familiarize yourself with the specific duties of a Telephone Collections Officer. Highlight your experience in handling customer inquiries, negotiating payment arrangements, and providing support to vulnerable customers. This shows that you are well-prepared and genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Practice responses to common scenarios you might face as a Collections Agent, such as dealing with an upset customer or negotiating a payment plan.
✨Emphasize Your Experience in Customer Service
With a minimum of 2 years' experience required, be ready to discuss your background in customer service or contact centers. Share specific examples of how you've contributed to customer satisfaction and resolved issues effectively.
