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- Tasks: Be the friendly face of our hotel, handling check-ins and guest inquiries with a smile.
- Company: Join RBH, a Top 30 Best Place to Work in Hospitality, where people come first!
- Benefits: Enjoy perks like discounted stays, flexible hours, and free meals on duty.
- Why this job: Experience a vibrant work culture while making guests feel special every day.
- Qualifications: Looking for a people person with great communication skills and a positive attitude.
- Other info: We value diversity and inclusivity, welcoming all applicants to join our team.
The predicted salary is between 20000 - 28000 £ per year.
Receptionist – Aberdeen Altens JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey… OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional day\’s leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn 250 for each referral up to 5 referrals) Flexible working arrangements Wagestream – choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over 1000 per year And much much more! A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay! Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP. Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience. Master the art of multitasking: from answering calls and managing bookings to handling guest requests-all with a positive vibe. Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home. Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch. Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable. WHAT WE NEED FROM YOU A people person with a knack for making connections and creating memorable guest experiences. Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge. Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch. A quick thinker who loves to solve problems and keep things running smoothly, even when it\’s busy. A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments. High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
Receptionist - Aberdeen Altens employer: RBH Hospitality Management
Contact Detail:
RBH Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Aberdeen Altens
✨Tip Number 1
Show your personality! As a receptionist, you're the first point of contact for guests. Make sure to convey your friendly and welcoming nature during any interactions, whether in person or over the phone.
✨Tip Number 2
Familiarize yourself with the local area. Being able to recommend great brunch spots or hidden gems will not only impress your potential employers but also enhance the guest experience.
✨Tip Number 3
Demonstrate your multitasking skills. In a fast-paced environment like a hotel, being able to juggle multiple tasks efficiently is crucial. Think of examples from your past experiences where you successfully managed several responsibilities at once.
✨Tip Number 4
Emphasize your problem-solving abilities. Share specific instances where you quickly resolved issues or improved processes, showcasing your quick thinking and adaptability in busy situations.
We think you need these skills to ace Receptionist - Aberdeen Altens
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position. Understand the key responsibilities and required skills, such as communication, multitasking, and problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer service experience and any roles where you demonstrated great communication and organizational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention specific examples of how you've created memorable guest experiences in the past and why you want to work at RBH.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RBH Hospitality Management
✨Show Your People Skills
As a receptionist, your ability to connect with guests is crucial. During the interview, share examples of how you've created memorable experiences for customers in the past. Highlight your friendly demeanor and willingness to go the extra mile.
✨Demonstrate Multitasking Abilities
The role requires juggling multiple tasks at once. Prepare to discuss situations where you successfully managed several responsibilities simultaneously. This could include handling guest inquiries while coordinating with other departments.
✨Be Detail-Oriented
Attention to detail is key in ensuring smooth check-ins and check-outs. Bring up specific instances where your organizational skills made a difference, such as managing bookings or resolving guest requests efficiently.
✨Emphasize Local Knowledge
Being a local expert can enhance the guest experience. Research popular spots and hidden gems in Aberdeen, and be ready to share your insights during the interview. This shows your enthusiasm for the area and your commitment to providing excellent service.
