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- Tasks: Lead the design of user-centred service experiences in financial services.
- Company: Join a forward-thinking company focused on enhancing customer and employee experiences.
- Benefits: Enjoy hybrid working with flexible office attendance and a collaborative environment.
- Why this job: Shape impactful solutions while mentoring junior designers in a dynamic team.
- Qualifications: 6+ years in service design, preferably in financial services, with a strong portfolio.
- Other info: Based in Leeds, with a focus on innovative service design methodologies.
The predicted salary is between 43200 - 72000 £ per year.
We\’re on the hunt for a talented and visionary Senior Service Designer to shape and enhance the end-to-end customer and employee experiences across our digital and physical touchpoints. In this crucial role, you\’ll be instrumental in identifying user needs, mapping complex service journeys, and designing innovative solutions that deliver seamless and impactful experiences within the financial services sector.
You\’ll work closely with product managers, researchers, and engineers, leading the charge in translating intricate business challenges into elegant, user-centred service designs. Your responsibilities will include conducting comprehensive research , creating service blueprints and journey maps , and developing prototypes to test and refine solutions. You\’ll also be expected to mentor more junior designers and champion service design best practices across the organisation.
Experience
The ideal candidate will have at least 6 years of experience in service design, with a significant portion of that time spent working within the financial services industry . A strong portfolio demonstrating expertise in advanced service design methodologies and a deeply user-centric approach is essential for this senior position.
Location & Hybrid Working
This role is based in Leeds , and we\’re looking for candidates who currently reside in Leeds or the surrounding areas. You\’ll be happy to attend our Leeds office twice a week as part of our hybrid working model.
Application
Please apply with your CV and portfolio to be considered for this exciting opportunity.
Senior Service Designer employer: Foolproof
Contact Detail:
Foolproof Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer
✨Tip Number 1
Familiarise yourself with the latest trends in service design, especially within the financial services sector. This will not only help you understand the current landscape but also allow you to speak confidently about how your skills can address specific challenges faced by the industry.
✨Tip Number 2
Network with professionals in the field by attending relevant workshops or meetups in Leeds. Building connections can provide insights into the company culture at StudySmarter and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your portfolio in detail during interviews. Highlight specific projects that showcase your ability to create user-centred designs and demonstrate how you've successfully tackled complex service journeys in previous roles.
✨Tip Number 4
Showcase your mentoring experience when discussing your background. As a Senior Service Designer, you'll be expected to guide junior designers, so emphasising your leadership skills and past mentoring experiences can set you apart from other candidates.
We think you need these skills to ace Senior Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in service design, particularly within the financial services sector. Use specific examples that demonstrate your ability to create user-centred designs and lead projects.
Showcase Your Portfolio: Include a strong portfolio that showcases your best work in service design. Focus on projects that illustrate your expertise in mapping service journeys, creating prototypes, and conducting user research.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines how your skills and experiences align with the company's needs. Mention your understanding of the financial services industry and your approach to user-centric design.
Highlight Mentorship Experience: If you have experience mentoring junior designers, be sure to mention it. This role values leadership and the ability to champion best practices, so showcasing your mentorship can set you apart from other candidates.
How to prepare for a job interview at Foolproof
✨Showcase Your Portfolio
Make sure to bring a well-organised portfolio that highlights your best work in service design. Focus on projects that demonstrate your user-centric approach and your ability to tackle complex challenges, especially within the financial services sector.
✨Understand the Company’s Vision
Research the company’s mission and values before the interview. Be prepared to discuss how your design philosophy aligns with their goals and how you can contribute to enhancing customer and employee experiences.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios where you've had to map service journeys or develop prototypes. Think of examples that showcase your problem-solving skills and your ability to lead projects from conception to execution.
✨Demonstrate Mentorship Skills
Since mentoring junior designers is part of the role, be ready to discuss your experience in guiding others. Share examples of how you've supported team members in their development and championed best practices in service design.
