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- Tasks: Support the Enterprise Meeting Services Team with administrative tasks and customer interactions.
- Company: Join a leading multinational Pharma client known for innovation and excellence.
- Benefits: Enjoy hybrid work options and gain valuable experience in a dynamic environment.
- Why this job: Be part of a team that values customer focus and compliance while making a real impact.
- Qualifications: Fluency in Nordic languages and English, with strong administrative and customer service skills required.
- Other info: Ideal for self-starters who thrive in a regulated environment and embrace change.
The predicted salary is between 30000 - 42000 £ per year.
PE Global is currently recruiting for an Enterprise Meeting Services Support Associate for a contract role with a leading multinational Pharma client based in Basingstoke – hybrid.
Fluent in one (or more) of the Nordic languages and English is a must.
The function of this role is to deliver exceptional support to the busy Enterprise Meeting Services Team (EMS) supporting all Nordic countries in the NE Hu. This role would suit a Customer Focused Individual.
Job Responsibilities
- Be the point of contact for sales force meeting owners and managers in all Nordic countries.
- Provide administrative support and oversight for all types of sales force meetings as well as non-Sales meetings to ensure they are all compliant.
- Be responsible for representing and delivering excellent customer experience.
- Become an expert in the Lilly NE Hub meetings processes and the meeting System. Coach Meeting owners on entering compliant meetings in the system.
- Partner with the contracting team in Ireland to manage the contracting of Service Providers and payment process.
- Customer meetings are a high-risk area of the Lilly business and hence the Associate must become an expert in relevant global/local policies and procedures plus local Pharma codes of practice.
- Establish and maintain internal partnerships with many other functions within and outside the hub.
- Monitor and share data on volumes and errors with Sales directors and managers.
- Be responsive to audit, quality and compliance requests.
- Support the business by sharing relevant information, giving guidance, coaching and answering questions.
- Support simplification, automation and improvement projects.
Requirements
- Fluent in one (or more) of the Nordic languages and English.
- Ideally, experience in a Salesforce platform or equivalent.
- Focus on accuracy and compliance is paramount.
- Demonstrate strong customer focus and the ability to develop professional relationships with all parties (internal and external) and at all levels.
- Strong learning agility with various computer applications and software.
- Ability to solve problems and desire to drive improvement, including use of automation.
- Ability to work independently and as part of a team.
- Ability to work within a highly regulated environment.
- Well organized, self-starter, able to prioritise own workload with minimal supervision.
- Administrative skills and attention to detail with high quality output.
- Open-minded and able to embrace change.
- Maintain focus and accuracy when performing repetitive tasks
Interested candidates should submit an updated CV.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Meeting Coordinator employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting Coordinator
✨Tip Number 1
Familiarise yourself with the specific meeting processes and compliance requirements of the Lilly NE Hub. Understanding these details will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees in similar roles, especially those who have worked in the Nordic regions. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on your customer service skills and prepare examples of how you've successfully managed client relationships in the past. This role is heavily focused on customer experience, so showcasing your ability to build rapport will be crucial.
✨Tip Number 4
If you have experience with Salesforce or similar platforms, be ready to discuss it in detail. Highlight any specific projects or tasks where you used these tools to improve efficiency or compliance, as this will align well with the job requirements.
We think you need these skills to ace Meeting Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Meeting Coordinator role. Emphasise your customer service experience, language proficiency, and any familiarity with Salesforce or similar platforms.
Showcase Language Skills: Since fluency in one or more Nordic languages is essential, clearly state your language skills in your CV and cover letter. Provide examples of how you've used these languages in a professional setting.
Highlight Compliance Knowledge: Demonstrate your understanding of compliance and regulatory requirements in your application. Mention any previous experience you have in regulated environments and how you ensured adherence to policies.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills make you a great fit for the role. Be sure to mention your ability to work independently and as part of a team, as well as your problem-solving skills.
How to prepare for a job interview at PE Global
✨Showcase Your Language Skills
Since fluency in one or more Nordic languages is essential, be prepared to demonstrate your language proficiency during the interview. You might be asked to converse in a Nordic language, so practice speaking and ensure you can articulate your thoughts clearly.
✨Understand the Role's Compliance Requirements
Familiarise yourself with the compliance aspects of the role, especially regarding customer meetings in the pharmaceutical industry. Be ready to discuss how you would ensure adherence to local Pharma codes of practice and global policies.
✨Emphasise Customer Focus
This role requires a strong customer focus, so think of examples from your past experiences where you provided exceptional customer service. Be prepared to explain how you build professional relationships and handle challenging situations.
✨Demonstrate Your Organisational Skills
As the role involves managing multiple tasks and prioritising workloads, share specific strategies you use to stay organised. Discuss any tools or methods you employ to maintain accuracy and efficiency in your work.
