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For Companies At a Glance
- Tasks: Join our team as an ITSM Engineer, managing and optimising ITSM tools like ServiceNow.
- Company: Work with a dynamic client focused on innovative IT solutions.
- Benefits: Enjoy the flexibility of a fully remote role with a 6-month contract.
- Why this job: Be part of a collaborative environment that values your input and skills in IT service management.
- Qualifications: Strong experience with ITSM tools, scripting, API integrations, and ITIL framework required.
- Other info: This is a fantastic opportunity for tech-savvy individuals looking to make an impact.
The predicted salary is between 36000 - 60000 £ per year.
One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote.
Key components:
- Strong experience with ITSM tools (e.g., ServiceNow)
- Proficiency in scripting for automation and customization.
- Familiarity with API integrations and web services (REST/SOAP).
- Solid understanding of ITIL framework and service management principles.
- Experience with CMDB, asset management, and service catalog setup.
- Administer and support the ITSM platform, including configuration, customization, and ongoing optimization.
- Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows.
- Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
Should this role speak to you, kindly send a copy of your latest CV to
ITSM Engineer employer: RP International
Contact Detail:
RP International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Engineer
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, particularly ServiceNow. Consider taking a short online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Showcase your scripting abilities by preparing examples of automation and customisation projects you've worked on. Be ready to discuss how these experiences can benefit our client's ITSM processes during any interviews.
✨Tip Number 3
Understand the ITIL framework thoroughly, as it's crucial for this role. You might want to review key ITIL concepts and be prepared to explain how you've applied them in previous roles or projects.
✨Tip Number 4
Network with professionals in the ITSM field, especially those who have experience with the tools and frameworks mentioned. Engaging in relevant forums or LinkedIn groups can provide insights and potentially lead to referrals.
We think you need these skills to ace ITSM Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the ITSM Engineer position. Familiarise yourself with ITSM tools like ServiceNow and the ITIL framework, as these are crucial for the role.
Tailor Your CV: Customise your CV to highlight your relevant experience with ITSM tools, scripting for automation, and API integrations. Use specific examples that demonstrate your proficiency in these areas to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also explains why you're passionate about the role. Mention how your skills align with the company's needs and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for an ITSM Engineer.
How to prepare for a job interview at RP International
✨Showcase Your ITSM Tool Experience
Make sure to highlight your experience with ITSM tools, especially ServiceNow. Be prepared to discuss specific projects where you used these tools and how they contributed to successful outcomes.
✨Demonstrate Scripting Skills
Since scripting for automation and customisation is key, come ready to share examples of scripts you've written. Discuss the challenges you faced and how your solutions improved processes.
✨Understand ITIL Framework
Familiarise yourself with the ITIL framework and service management principles. Be ready to explain how you've applied these principles in past roles and how they can benefit the company.
✨Prepare for Technical Questions
Expect questions about API integrations and web services like REST/SOAP. Brush up on these topics and be ready to discuss how you've implemented them in previous projects.
