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- Tasks: Help third parties after accidents by providing vehicle repair solutions and hire cars.
- Company: Join Hastings Direct, a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy flexible working, competitive bonuses, and a comprehensive wellbeing program from day one.
- Why this job: Be part of a supportive culture focused on growth, recognition, and making a real impact.
- Qualifications: Strong communication skills, customer service experience, and a proactive attitude are essential.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 21000 - 30000 £ per year.
Intervention Capture Advisor – Band 1/2 Location: Leicester Salary: £26,500 Welcome to Hastings Direct – From our Group HR Director Pam Angel We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there\’s even bigger opportunity out there. The fact you\’re now reading this job advert means we\’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you\’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you\’re not 100% sure we would love to hear from you. Role Purpose: We don\’t just support our customers when they need us, we also provide support to the effected third party when the accident is not their fault. This is where you come in as an interventions agent, providing vehicle repai…
Third Party Intervention - Capture Advisor employer: Hastings Direct Careers
Contact Detail:
Hastings Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Intervention - Capture Advisor
✨Tip Number 1
Familiarize yourself with Hastings Direct's 4Cs culture. Understanding how they prioritize colleagues, customers, company, and community will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in handling objections. As an Intervention Capture Advisor, you'll need to demonstrate resilience and the ability to present complex information clearly.
✨Tip Number 3
Research common challenges faced by third-party customers in insurance claims. Being knowledgeable about their concerns will help you build trust and rapport during your interactions.
✨Tip Number 4
Prepare examples of how you've met or exceeded targets in previous roles. This will showcase your self-motivation and enthusiasm, which are key traits Hastings Direct is looking for.
We think you need these skills to ace Third Party Intervention - Capture Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Intervention Capture Advisor. Highlight your relevant experience in customer service and communication skills in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to handle objections, build relationships, and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've demonstrated resilience and self-motivation in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Hastings Direct Careers
✨Show Your Communication Skills
As an Intervention Capture Advisor, excellent communication is key. Be prepared to demonstrate your ability to convey complex information clearly and concisely during the interview. Practice articulating your thoughts on how you would handle customer inquiries and objections.
✨Highlight Customer Service Experience
This role requires strong customer service skills. Share specific examples from your past experiences where you successfully resolved customer issues or built trusting relationships. This will show that you understand the importance of customer satisfaction in the claims journey.
✨Demonstrate Resilience and Initiative
The job involves handling challenging situations, so be ready to discuss times when you've shown resilience. Talk about how you take initiative in problem-solving and decision-making, especially in high-pressure scenarios.
✨Understand the Company Culture
Familiarize yourself with Hastings Direct's 4Cs culture. During the interview, express how your values align with theirs and how you can contribute to their mission of providing excellent service while driving growth. This shows that you're not just looking for a job, but a place where you can thrive.
