Support Advisor

Summary

Salary: Starting from £25,438
Grade: PO
Reporting Line: Postmaster Remuneration and Expenses Manager
Contract Type: Full time 35 hours, 12 Month FTC
Location: Bolton – Hybrid
Closing Date: 29/01/2026

What to expect

The Postmaster Remuneration Advisor is a key member of the Central Finance team, responsible for supporting the delivery of functional strategies, always modelling the Post Office behaviours and demonstrating a Postmaster first mindset.

The Postmaster Remuneration Advisor will work as part of the team responsible for ensuring monthly remuneration and any other Expense payments are paid accurately and on time. The role involves maintaining Success Factors with all Postmaster joiner, leaver and changes information.They will act as a main point of contact for all questions relating to Postmaster remuneration whilst displaying a culture of inclusion, continuous improvement, and high performance.

Job Specific Accountabilities include:

• Accurately process Postmaster remuneration in line with agreed timelines.
• Accurately process Postmaster remuneration expense payments in line with agreed timelines.
• Maintain and update Postmaster details in internal systems (joiners, leavers, changes).
• Act as the first point of contact for routine Postmaster remuneration queries, providing clear and helpful responses.
• Carry out data entry and basic financial checks to ensure accuracy and compliance.
• Completion of account balance reconciliations on a daily and monthly basis
• Determining the necessary accounting entries to correct accounting errors
• Support the monthly payroll and expense cycle by resolving simple issues promptly.

What we can do for you

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• Automatic salary increases after year 1 and year 2!
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office \’Everybody\’s Business\’. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

What you’ll need to succeed

• Good foundational communication and presentation skills, with the ability to collaborate effectively with other teams.
• Ability to accurately input data and carry out necessary financial control checks.
• Experience of dealing with payroll or balancing accounts.
• Desire to undertake a professional qualification would be desirable.
• Develop and manage key relationships across the business with manager and cross functionally.
• Acts as a trusted advisor, using their initiative and applying knowledge of their own specialism, to solve common problems
• Individual contributor able to work autonomously, as well as good interpersonal skills to work as part of a wider team.

About us

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that\’s constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we\’re looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you\’re inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.