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For Companies At a Glance
- Tasks: Lead the Front of House operation to ensure an exceptional guest experience overnight.
- Company: Join a luxury hotel set in 240 acres, part of a prestigious collection.
- Benefits: Enjoy a £34,000 salary, complimentary stays, 50% off dining, and more perks!
- Why this job: Be part of a vibrant team with world-class development opportunities and social events.
- Qualifications: Experience in a 5-star setting and previous duty management is preferred.
- Other info: Shifts are 7pm-7am, with 4 nights on and 4 nights off.
The predicted salary is between 34000 - 38000 £ per year.
Job Description
Night Guest Services Manager
We are currently looking to recruit a Night Guest Services Manager. As Night Guest Services Manager you will lead the Front of House operation on a nightly basis to provide an exceptional guest experience, from arrival through to departure.
The Perks
The Night Guest Services Manager you will receive:
- Basic salary of £34,000 per annum + £4,000 in service charge
- 7pm-7am 12 hour shifts 4 nights on 4 nights off
- Complimentary stays with breakfast included – stay twice a year at each hotel!
- 50% off at bars and restaurants
- £1,000 Refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year, including our annual winter ball
- Free Meals on Duty
- Exclusive Access to a discount platform featuring 1000s of retailers
- Uniform provided with complimentary laundry included
The Place
Set on 240 acres, this luxury, picturesque hotel is part of prestigious hotel collection. On site they have a luxurious Spa, Michelin Star Restaurant, and Lounge Bar.
The Person
The Night Guest Services Manager will have:
- Experience ideally working in a 5-star setting
- Front office or night management
- Previous duty management experience
- Opera experience preferable
- Excellent spoken and written English
If you're interested in the role of Night Guest Services Manager apply today!
AMRT1_UKCT
Contact Detail:
C&E Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a luxury hotel, especially in a night management role. Understanding the nuances of guest services during night shifts can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the hospitality industry, particularly those who have experience in 5-star settings. They can provide insights and potentially refer you to opportunities within their networks.
✨Tip Number 3
Brush up on your knowledge of Opera software, as it's mentioned as preferable for this role. Consider taking an online course or tutorial to demonstrate your commitment and readiness to use this system.
✨Tip Number 4
Prepare to discuss your previous duty management experiences in detail during the interview. Highlight specific situations where you successfully resolved guest issues or improved service quality, showcasing your leadership skills.
We think you need these skills to ace Night Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office or night management, especially in a 5-star setting. Use specific examples to demonstrate your leadership skills and guest service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Night Guest Services Manager role. Mention your experience with Opera and how it can benefit the hotel’s operations.
Highlight Relevant Skills: In your application, emphasise your excellent spoken and written English skills, as well as any other languages you may speak. This is crucial for providing exceptional guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in the hospitality industry.
How to prepare for a job interview at C&E Recruitment
✨Showcase Your Leadership Skills
As a Night Guest Services Manager, you'll be leading the Front of House operation. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in high-pressure environments.
✨Demonstrate Your Customer Service Expertise
This role is all about providing an exceptional guest experience. Share specific examples of how you've gone above and beyond for guests in past roles, especially in a 5-star setting.
✨Familiarise Yourself with Opera Software
Since Opera experience is preferable, make sure you understand its functionalities. If you have used it before, be ready to discuss how you utilised it to enhance guest services.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to handle difficult situations or complaints during night shifts and how you resolved them effectively.
