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For Companies At a Glance
- Tasks: Support business customers through proactive communication and problem-solving.
- Company: Join Dye & Durham, a visionary leader in customer operations.
- Benefits: Enjoy competitive pay, healthcare, wellness programs, and paid volunteer days.
- Why this job: Be part of a dynamic team that values innovation and diverse perspectives.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunities for training and development to advance your career.
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Colleague
Department: Customer Operations
Employment Type: Permanent – Full Time
Location: Barnsley
Description
Key Responsibilities
- Pro-active and reactive management of customer orders by telephone, email or any other appropriate media.
- All customer query handling, ensuring correct recording of queries on our in-house IT systems.
- Liaising with all other departments to ensure all queries are resolved within strict SLAs.
- Providing advice and technical support on all products and services offered.
- Providing up to date information on the progression of order and individual products contained within it.
- Taking ownership for the resolution of client escalations by pro-active query management.
- Manage both inbound and outbound telephone calls
Skills, Knowledge & Expertise
- Have excellent professional communication skills and be customer focused, with a positive, can-do attitude.
- Have previous experience working in a customer focused environment
- Have key understanding of the industry and conveyancing process
- Good IT Skills, able to become competent in bespoke systems quickly
- Have the drive to learn and develop in-depth knowledge of all products and services supplied to our customers
- Understand the need for processes and be able to follow the query handling, complaints and escalations process with accuracy and attention to detail
- Work to achieve and exceed SLA’s and KPI’s in the department and wider business, working together with your team to meet targets.
Job Benefits
- We ask how tomorrow can be better than today
- We are passionate about solving our customer\’s challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
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Customer Support Colleague employer: Dye & Durham Corporation
Contact Detail:
Dye & Durham Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you articulate your responses clearly and confidently, which is crucial for this position.
✨Tip Number 3
Research the conveyancing process and industry standards. Having a solid understanding of these areas will set you apart from other candidates and show that you're proactive about learning what's necessary for the job.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Support Colleague
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Support Colleague position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in customer service roles on your CV. Use specific examples that demonstrate your communication skills, problem-solving abilities, and any technical support experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the company's values and the specific requirements of the role. Be sure to express your enthusiasm for the opportunity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Dye & Durham Corporation
✨Showcase Your Communication Skills
As a Customer Support Colleague, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from your past experiences where you successfully resolved customer queries.
✨Understand the Industry
Familiarise yourself with the industry and the conveyancing process before the interview. This knowledge will not only impress the interviewers but also show that you are proactive and genuinely interested in the role.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you took ownership of a customer issue and saw it through to resolution. This will illustrate your tenacity and commitment to customer satisfaction, which is crucial for this role.
✨Demonstrate Teamwork
Since the role involves liaising with other departments, be ready to talk about your experience working in a team. Share examples of how you collaborated with colleagues to meet targets and exceed SLAs, showcasing your ability to work well with others.
