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- Tasks: Lead central operations and ensure smooth daily functions at wagamama.
- Company: Join wagamama, a vibrant restaurant chain where food is life.
- Benefits: Enjoy hybrid work, competitive salary, 30% bonus, and car allowance.
- Why this job: Be part of a dynamic culture that values food and teamwork.
- Qualifications: Experience in operations management and strong leadership skills required.
- Other info: This role is based in London with a flexible working environment.
The predicted salary is between 72000 - 108000 £ per year.
london 📍 | hybrid 3 days a week | competitive salary + 30% bonus + car allowance |
at wagamama, food is life 🥢 and we’re here to make every bite count. With over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. It’s all about good food, good vibes, and good company 🍜🔥
Were looking for a director of central operations to join us on our journey 🌱 Ready to dive in and stir things up?
what we need |
an experienced central operations leader who is passionate about people, delivering the best service to our guests and colleagues, driving change improvements and delivering performance through setting high standards
you will be focused and accountable for internal communication, labour productivity, guest services, delivery operations and operational project support
we are looking for someone to challenge and govern labour productivity, scheduling, compliance and rota management for our restaurants
you will optimise performance through sales forecasting accuracy, compliance scheduling and cost management, ensuring our targets are achieved
what you’ll do |
- effectively support our restaurants through accurate planning, forecasting and resource management
- oversee communications, support and work with the wider team to ensure smooth running of internal communications which is consistent and aligns with the wider strategic goals
- constantly identify process improvements and implement new initiatives to the team, ultimately aiming to reduce costs, met SLA’s and drive workforce flexibility
- manage and accurately report work in progress (WIP) to the senior leadership team to ensure the business has an accurate forecast of works to be completed for each period
- drive operational excellence and continuous improvement of processes and performance management within and across teams
- regular review of guest issue resolution to ensure timely and quality handling, to drive improved guest satisfaction and reduce escalated complaints due to poor service
- have a strong guest comes first focus by being someone who can strongly portray the voice of the guest in terms of areas to improve their experience
what you’ll need |
- minimum of 3 to 5 years field and central operational experience in retail/ hospitality or similar
- proven track record of establishing and leading a culture of continuous improvement
- worked at a senior level in a guest centric environment and influencing guest service strategy
- a natural ability in understanding the guest perspective and a drive to put the guest first.
- adept and comfortable with driving change, project management and changing business goals
- experience working to and exceeding guest satisfaction improvement levels as well as cost reduction in line with targets and business KPIs
- strong guest complaints management understanding and experience
- resource management and labour productivity experience using and working with workforce management systems/tools (Fourth would be ideal)
who you’ll be working with |
- Executive Director – Operations
- People + Culture Director
- Director of Change
- Marketing Director
what’s in it for you |
- competitive salary + 30% bonus potential + car allowance
- flexible hybrid working (with option to work + eat from one of our restaurants!)
- modern offices + culture to be proud of
- £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
- private healthcare
- 3% pension contribution
- 25 days holiday plus bank holidays — plenty of time to relax and recharge
- + further discounts across retail, hospitality & leisure — perks that make life sweeter
- Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
nothing brings people together like great food. no matter where you’re from or who you are, you’ve got a seat at our table | because food is the ultimate connector, and here everyone belongs
director of central operations employer: Wagamama
Contact Detail:
Wagamama Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land director of central operations
✨Tip Number 1
Research Wagamama's company culture and values. Understanding their approach to food and customer service will help you align your vision with theirs during interviews.
✨Tip Number 2
Network with current or former employees on LinkedIn. They can provide insights into the role and the company, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed operations in previous roles. Highlighting your experience in a similar environment will demonstrate your capability for the director position.
✨Tip Number 4
Familiarise yourself with the latest trends in the food industry, especially those relevant to casual dining. Showing that you're up-to-date can set you apart from other candidates.
We think you need these skills to ace director of central operations
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Director of Central Operations at Wagamama. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, leadership, and any specific achievements that align with Wagamama's values and the role's requirements. Use keywords from the job description to make your CV stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your qualifications but also expresses your passion for the food industry and Wagamama's mission. Mention why you are excited about the opportunity and how you can contribute to their success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a leadership position.
How to prepare for a job interview at Wagamama
✨Understand the Company Culture
Before your interview, take some time to research Wagamama's values and culture. They pride themselves on a vibrant and inclusive environment, so be prepared to discuss how your leadership style aligns with their ethos.
✨Showcase Your Operational Expertise
As a director of central operations, you'll need to demonstrate your experience in streamlining processes and improving efficiency. Prepare specific examples from your past roles where you've successfully implemented operational changes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about challenges you’ve encountered in previous positions and how you overcame them, particularly in a fast-paced environment like the food industry.
✨Highlight Your Team Leadership Skills
Wagamama values collaboration and teamwork. Be ready to discuss how you've led teams in the past, including how you motivate and develop your staff to achieve common goals.
