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- Tasks: Support clients in mental health crises through assessments and interventions.
- Company: Second Step is a leading mental health charity in the Southwest, inspiring hope and change.
- Benefits: Enjoy excellent annual leave, ongoing training, and support from our Employee Assistance Programme.
- Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience with mental health and complex needs, plus skills in risk management and assessments.
- Other info: We welcome applicants from all backgrounds, especially those with personal experience of mental health services.
The predicted salary is between 28800 - 43200 £ per year.
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to thousands of people with mental health and other support needs. We aim to inspire hope and deliver change for everybody and every community we work with.
Safe Haven Recovery Navigator
Do you want to work for a forward-thinking service, helping people in mental health and emotional crisis?
Do you have compassion and empathy for people who are struggling with their mental wellbeing?
If so, you could be the person that we are looking for.
About the Service
The Safe Haven is an out-of-hours service that offers short-term support to clients, 7 days a week, 365 days a year. The service focuses on supporting episodes of emotional distress rather than providing ongoing support interventions. The service offers support interventions, including the discussion of self-management tools and the creation of Wellness Action Plans. The Second Step Team can offer clients advice around managing suicidal ideation, emotional distress, anxiety, depression, low mood, social isolation, and sleep hygiene; we can provide guidance and support for signposting for issues that are causing stress such as housing, debt, health problems, substance misuse and unemployment.
About You
You will be working alongside your Recovery Navigator colleagues providing support to clients in person or on the phone.
You ll have experience of working with people with mental health and complex needs, carrying out needs and risk assessments. You will take a holistic view, with a recovery and psychologically informed approach.
You will have good organisational skills, be proficient in IT and be able to complete accurate and concise client records within specific timeframes.
You will have proven skills around managing risk and escalating referrals for clients who may require additional specialist support.
What we offer
Second Step offers an excellent annual leave package, support from our Employee Assistance Programme if you need it and a comprehensive induction programme with on-going training opportunities to ensure you have the skills to carry out this role.
So if you think that this describes you, what are you waiting for? Why not apply now?
Closing date: 4 th August 2025
Interview date: 13 th August 2025
Interviews will be held in person at 4 Boulevard, Weston-super-Mare, BS23 1NA.
Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.
Locations
Recovery Navigator, Safe Haven employer: Second Step
Contact Detail:
Second Step Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Navigator, Safe Haven
✨Tip Number 1
Familiarise yourself with the principles of recovery-oriented practice. Understanding how to support individuals in their recovery journey will demonstrate your commitment to the role and align with Second Step's mission.
✨Tip Number 2
Network with professionals in the mental health field. Attend local workshops or seminars to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Gain experience in crisis intervention techniques. Volunteering or shadowing professionals in mental health settings can give you practical skills that are crucial for a Recovery Navigator role.
✨Tip Number 4
Research Second Step’s values and recent initiatives. Being knowledgeable about their work and demonstrating how your values align with theirs during interviews can set you apart from other candidates.
We think you need these skills to ace Recovery Navigator, Safe Haven
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Recovery Navigator position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect your experience in mental health support and working with complex needs. Use specific examples that demonstrate your skills in risk assessment and holistic approaches.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health and your understanding of the challenges faced by clients. Mention your relevant experience and how you can contribute to the Safe Haven service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Second Step
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Recovery Navigator. Familiarise yourself with the specific support interventions mentioned in the job description, such as self-management tools and Wellness Action Plans.
✨Show Empathy and Understanding
During the interview, demonstrate your ability to empathise with clients facing mental health challenges. Share examples from your past experiences where you've successfully supported individuals in crisis or distress.
✨Highlight Relevant Experience
Be prepared to discuss your experience working with people who have complex needs. Talk about your skills in carrying out needs and risk assessments, and how you've managed risk in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewers about the Safe Haven service and its approach to client support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
