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- Tasks: Be the friendly face of our luxury development, ensuring resident safety and satisfaction.
- Company: Join Ballymore, a family-owned property developer with 40 years of innovation and over 80 awards.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for career growth in a dynamic environment.
- Why this job: Perfect for those passionate about customer service and making a positive impact in a vibrant community.
- Qualifications: Strong communication skills, patience, and the ability to multitask are essential.
- Other info: Work 4 days on, 4 days off in a modern estate located in E14, Blackwall.
We\’re now recruiting for a Concierge to join us at our development, 21 Wapping Lane! What you should know Ballymore is a family-owned business, with over 40 years in establishment – we are remarked as an innovative and dynamic property developer citing over 80 awards in recent years. At present, we\’re managing 11,000 homes across 12 luxury residential developments in London and are in search of a Concierge to join us at 21 Wapping Lane in contributing to our vision. This is a fantastic opportunity for a property service enthusiast to progress their career in either customer service, facilities or operational-based roles. Important to note Hours: 42 per week Shift Pattern: 4 on, 4 off (Day, 7:00 – 19:00) Location: E1W, Tower Hamlets Salary per hour: £13.26 What you\’ll be doing * To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. * To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. * To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. * Accepting and issuing of resident’s parcels. * Meeting and Greeting all residents, guests and clients. Demonstrate stand to greet service. * Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. * Ensure only authorized persons are given access to areas. * Issuing of visitor parking permits, offering explanations to the onsite parking procedures. * Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. * Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures. * Correct reporting of any security / health and safety issues. * Correct reporting of any incidents or complaints. * Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. * Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. * Cross training of other resort departments. * Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. * Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed. * Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession. * Pro-actively dealing with maintenance and cleaning problems that are identified within the estate. * Maintain a safe environment for all people in the estate at all times. * Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. * Report any accidents and record in the accident book as appropriate. * Turn on and off the lobby lights at the appropriate times. * Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people. * Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate. * Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary. * Know all essential aspects of the resort. * Build a good rapport with residents. Please note: a full job description will be provided once shortlisted for the role. What you\’ll need to be successful * Excellent communication skills. * Polite and confident with a great deal of patience. What now? Very simply, apply here! Do not hesitate to apply online today. Updates on applications made via our job boards will be provided over a 1–2-week period from the date of submission. Not what you’re looking for? Check out our careers page. *Ballymore operate as an equal opportunities\’ employer
Day Concierge employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a Concierge at New Providence Wharf. Understanding the unique aspects of this role, such as managing parcel deliveries and ensuring security protocols, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to articulate your experience in providing excellent service will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Ballymore if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Prepare questions to ask during the interview that reflect your interest in the role and the company. Inquiring about their approach to resident satisfaction or security measures shows that you're proactive and genuinely interested in contributing to their team.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Day Concierge position. Understand the key responsibilities and required skills, such as excellent communication and multitasking abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or property management. Emphasise any previous roles where you demonstrated strong communication skills and the ability to handle multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Ballymore that resonate with you, and explain how your skills align with their vision for the Day Concierge position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a concierge role.
How to prepare for a job interview at Ballymore Group
✨Showcase Your Communication Skills
As a Concierge, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might want to share examples of how you've handled customer inquiries or resolved issues in previous roles.
✨Demonstrate Your Customer Service Experience
Highlight any previous experience in customer service or hospitality. Discuss specific situations where you went above and beyond for a customer, as this will show your commitment to providing exceptional service, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios related to security, managing resident requests, or dealing with complaints, and prepare your responses to showcase your critical thinking and patience.
✨Familiarise Yourself with GDPR and Security Protocols
Since the role involves handling sensitive information and ensuring security, brush up on GDPR regulations and any relevant security protocols. Being knowledgeable about these topics will demonstrate your professionalism and readiness for the responsibilities of the position.
