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- Tasks: Manage your own caseload of Liability claims and collaborate with adjusters for complex cases.
- Company: Crawford & Company is the world's largest independent claims management provider with nearly 80 years of experience.
- Benefits: Enjoy a competitive salary, strong benefits package, and ongoing training and mentorship opportunities.
- Why this job: This role offers personal growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Ideal candidates have some claims experience; insurance qualifications are a plus but not mandatory.
- Other info: We embrace diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that\’s unmatched by anyone else.
Responsibilities
We\’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. You\’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.
You\’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non bias approach. Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.
This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.
Qualifications
We\’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service. You\’ll ideally have some Liability claims exposure, however applications are very welcome from strong candidates with different claims backgrounds too.
Additionally, We\’d Like You To Have
- An insurance qualification such as CII or equivalent, although study support is available
- Experience of end to end caseload management
- Be able to prioritise claims, acting upon instruction and SLA\’s and be comfortable in a KPI target environment
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Maintain awareness of Business Continuity programme and role within it.
- Excellent customer service, organisational & communication skills.
TPA Liability Claims Handler employer: Crawford & Company
Contact Detail:
Crawford & Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TPA Liability Claims Handler
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Liability Claims Handler. Understanding the nuances of managing a caseload, negotiating settlements, and liaising with third parties will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with current employees at Crawford & Company, which could provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your customer service skills. Since this role heavily relies on building trust and maintaining client relationships, showcasing your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 4
Research Crawford & Company's values and mission. Being able to articulate how your personal values align with theirs during the interview process can demonstrate your genuine interest in the company and its culture.
We think you need these skills to ace TPA Liability Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the TPA - Liability Claims Handler position. Understand the responsibilities and qualifications required, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in claims handling, particularly in liability claims. Use specific examples that demonstrate your skills in negotiation, customer service, and caseload management.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also showcases your understanding of Crawford & Company's values and mission. Mention how you can contribute to their goal of providing first-class claims service.
Highlight Relevant Qualifications: If you have any insurance qualifications like CII or equivalent, be sure to mention them prominently. Even if you are still studying, indicate your commitment to professional development and how it relates to the role.
How to prepare for a job interview at Crawford & Company
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Liability Claims Handler. Familiarise yourself with terms like Employers Liability and Personal Liability, as well as the processes involved in managing claims. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
As a Claims Handler, you'll need to explain complex information in a simple way. Prepare examples of how you've successfully communicated with clients or colleagues in the past. This will highlight your ability to build trust and maintain strong relationships.
✨Prepare for Negotiation Scenarios
Negotiation is key in this role. Think of times when you've had to negotiate a resolution or manage pushbacks. Be ready to discuss your approach and any successful outcomes, as this will show your capability in handling challenging situations.
✨Demonstrate Your Customer Service Experience
Crawford values excellent customer service. Prepare to share specific examples of how you've gone above and beyond for customers in previous roles. This will illustrate your commitment to providing a first-class claims service.
