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- Tasks: Drive contact strategy and enhance dialler performance across SMS, email, and voice.
- Company: Join a forward-thinking organisation focused on operational efficiency and customer support.
- Benefits: Enjoy a competitive salary, annual bonus, 15% pension contribution, and private medical insurance.
- Why this job: Be at the heart of campaign delivery and contribute to innovative strategies in a dynamic environment.
- Qualifications: Experience with dialler platforms and multichannel campaigns; strong analytical and communication skills required.
- Other info: Opportunity to collaborate with various departments and ensure compliance with regulatory requirements.
The predicted salary is between 36000 - 40000 £ per year.
Dialler Specialist
Finnieston
Salary – £36,000 – £40,000
My client is seeking a talented Dialler Specialist to drive excellence in contact strategy across multiple communication channels. You’ll be at the heart of campaign delivery—working collaboratively across departments to enhance dialler performance, support customers, and increase operational efficiency. This is a fantastic opportunity to contribute to both strategy and delivery in a forward-thinking organisation.
Key Responsibilities
- Design, implement and manage outbound campaigns across SMS, email and voice to support customer self-cure and inbound contact.
- Develop IVR strategies and manage dynamic call routing to align inbound contact with agent skill sets.
- Collaborate with Risk Analytics and Business Intelligence to shape data-driven contact strategies.
- Maintain and roll out analyst apps, scripts, and outcome tracking.
- Engage with Compliance to ensure full adherence across all communication channels.
- Produce custom analysis and reporting to monitor and optimise dialler efficiency.
- Partner with IT and third-party providers to deliver new strategy and technology solutions.
- Ensure alignment with OFCOM and FCA regulatory requirements.
Experience
- Experience with contact centre dialler platforms, ideally Mitel and Noetica or similar.
- Background in managing multichannel campaigns within fast-paced environments.
- Familiarity with OFCOM and FCA guidelines.
- Problem-solving aptitude and confident data interpretation.
- Strong presentation, communication, and analytical skills.
- Technical understanding of Microsoft T-SQL and high PC literacy.
You’ll be rewarded with a competitive benefits package, including:
- Annual performance bonus
- 15% pension contribution (10% employer-funded)
- Private medical insurance
Dialler Specialist employer: HRC Recruitment
Contact Detail:
HRC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Specialist
✨Tip Number 1
Familiarise yourself with the specific dialler platforms mentioned in the job description, like Mitel and Noetica. Having hands-on experience or even a solid understanding of these systems can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of OFCOM and FCA guidelines. Being well-versed in these regulations will not only help you in the interview but also demonstrate your commitment to compliance in your role.
✨Tip Number 3
Prepare to discuss your experience with multichannel campaigns. Think of specific examples where you've successfully managed campaigns across SMS, email, and voice, as this will showcase your relevant skills during discussions.
✨Tip Number 4
Highlight your analytical skills by preparing to talk about how you've used data to drive contact strategies in previous roles. Be ready to share insights on how your data-driven decisions improved campaign performance.
We think you need these skills to ace Dialler Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with contact centre dialler platforms, especially if you have worked with Mitel or Noetica. Emphasise your background in managing multichannel campaigns and any familiarity with OFCOM and FCA guidelines.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Dialler Specialist. Discuss how your problem-solving skills and data interpretation abilities can contribute to enhancing dialler performance and operational efficiency.
Showcase Your Technical Skills: Highlight your technical understanding of Microsoft T-SQL and your high PC literacy. Provide examples of how you've used these skills in previous roles to support campaign delivery and improve contact strategies.
Demonstrate Collaboration Experience: Since the role involves working collaboratively across departments, include examples in your application that showcase your ability to engage with teams like Risk Analytics and IT. This will demonstrate your capability to drive excellence in contact strategy.
How to prepare for a job interview at HRC Recruitment
✨Know Your Dialler Platforms
Make sure you have a solid understanding of the dialler platforms mentioned in the job description, such as Mitel and Noetica. Be prepared to discuss your experience with these systems and how you've used them to manage multichannel campaigns effectively.
✨Demonstrate Data-Driven Decision Making
Since the role involves collaborating with Risk Analytics and Business Intelligence, be ready to showcase examples of how you've used data to shape contact strategies. Highlight any specific metrics or outcomes that resulted from your data-driven decisions.
✨Understand Compliance Requirements
Familiarise yourself with OFCOM and FCA guidelines, as compliance is crucial in this role. Be prepared to discuss how you've ensured adherence to regulations in previous positions and how you would approach compliance in this new role.
✨Showcase Your Problem-Solving Skills
The job requires a problem-solving aptitude, so think of specific challenges you've faced in past roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your analytical skills.
