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- Tasks: Provide top-notch customer service to members via phone and email.
- Company: Join a passionate team caring for six iconic palaces.
- Benefits: Enjoy enhanced holidays, generous pensions, and staff discounts.
- Why this job: Be part of a mission-driven organisation making a real impact.
- Qualifications: Customer service experience is essential; membership or charity background is a plus.
- Other info: This is a full-time, in-office role based in East Molesey.
The predicted salary is between 16800 - 19200 £ per year.
Contract Type: Temporary 9 month contract
Location: East Molesey
Status: Fixed Term Contract
Salary: GBP28,203 per Annum
Days/Hours of work: Full time, 36 hours per week, Monday Friday
Our client is a team of people who love and look after six of the most wonderful palaces in the world. Their member community is a valuable and engaged audience, whose support helps them to achieve their charitable aims.
In this role, you ll be providing excellent customer service to their members over the phone and by email to ensure they can make the most of their membership. You will also carry out essential processes such as selling, renewing, and cancelling memberships, changing member details, data cleaning, and fulfilling mailings, to agreed SLAs.
You will have experience of providing excellent customer service with a desire to improve satisfaction scores, and experience in a membership, heritage, or charity organisation would be advantageous. This role would suit someone who is an analytical problem solver with strong attention to detail, and an excellent communicator who can learn quickly and adapt to changing priorities.
Benefits include:
• Enhanced holiday entitlement
• Generous employer pension contributions (up to 11%)
• Annual pay reviews and bonuses
• Critical illness cover and life assurance
• Family-friendly policies and benefits
• Staff discounts
Due to the nature of their systems and this role s responsibilities, this role is not hybrid and is based in East Molesey.
Closing date: 23:55pm 7th July 2025
Our client is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
You may have experience in the following: Member Services Coordinator, Customer Service Administrator, Membership Coordinator, Customer Relations Administrator, Member Support Officer, Charity Administrator, Heritage Services Administrator, Customer Care Assistant, Membership Assistant, Customer Services Advisor, etc.
REF- #J-18808-Ljbffr
Membership Services Administrator (Temporary) employer: EASYWEBRECRUITMENT.COM
Contact Detail:
EASYWEBRECRUITMENT.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Administrator (Temporary)
✨Tip Number 1
Familiarise yourself with the organisation's mission and values. Understanding their charitable aims and how they engage with their member community will help you demonstrate your alignment with their goals during any conversations.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've improved satisfaction scores or resolved issues effectively, as this role heavily relies on excellent communication and problem-solving skills.
✨Tip Number 3
Research common membership management systems and processes. Being knowledgeable about how memberships are sold, renewed, and managed will give you an edge and show that you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions about the role.
We think you need these skills to ace Membership Services Administrator (Temporary)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and membership roles. Use keywords from the job description, such as 'excellent customer service', 'analytical problem solver', and 'attention to detail' to catch the employer's eye.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service and your interest in the heritage sector. Mention specific examples of how you've improved customer satisfaction in previous roles.
Showcase Relevant Experience: If you have experience in a membership, heritage, or charity organisation, be sure to elaborate on this in your application. Highlight any specific achievements or projects that demonstrate your skills and commitment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at EASYWEBRECRUITMENT.COM
✨Showcase Your Customer Service Skills
Since the role involves providing excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and empathise with customers.
✨Demonstrate Attention to Detail
This position requires strong attention to detail, especially when managing member information and fulfilling mailings. Be ready to discuss how you ensure accuracy in your work and any systems or processes you use to maintain high standards.
✨Familiarise Yourself with Membership Processes
Understanding the processes of selling, renewing, and cancelling memberships will give you an edge. Research common practices in membership organisations and be prepared to discuss how you would handle these tasks efficiently.
✨Be Ready for Problem-Solving Scenarios
As an analytical problem solver, you may be asked to tackle hypothetical scenarios during the interview. Practice articulating your thought process and how you approach challenges, particularly in a customer service context.
