Business Analyst - Collections

Business Analyst – Collections

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 20 countries and around 41,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

We\’re looking for a dynamic Business Analyst to join our team, supporting the implementation of a new Collections System. This is a critical role working closely with the Project Manager to ensure successful project delivery, from early discovery through to testing, deployment, and evaluation.

You will be involved in shaping our future Collections capability – driving insight, enabling process optimisation, and helping us improve how we manage and recover outstanding balances across our international network.

This is a non-managerial role with no direct budget responsibility but offers significant influence across project delivery and stakeholder engagement.

Key Accountabilities/Responsibilities:

* Work collaboratively with internal stakeholders, technology teams, and third-party providers to gather, define, and manage business requirements.

* Maintain a detailed and evolving register of intended outcomes to track project value and success.

* Support the Project Manager in defining scope, delivery plans, timelines, resources, and risks.

* Produce clear documentation including business process flows, user stories, and acceptance criteria.

* Assist in preparing and maintaining the project budget and identifying resourcing needs.

* Define and support the execution of test and quality assurance plans to ensure fit-for-purpose delivery.

* Help facilitate workshops, user interviews, and working groups to elicit requirements and feedback.

* Provide governance support through delivery, including stakeholder communications, issue resolution, and reporting.

* Identify opportunities for process improvement, innovation, or risk mitigation within the project scope.

* Where appropriate, lead individual workstreams or manage smaller-scale projects independently.

Experience/Qualifications:

Essential:

* Proven experience as a Business Analyst in systems transformation projects, ideally within finance or collections.

* Exceptional written and verbal communication skills with the ability to engage a wide range of stakeholders.

* Confident working across delivery methodologies – Agile, Waterfall, or hybrid.

* Strong organisational and prioritisation skills; comfortable handling multiple tasks in a fast-paced environment.

* Analytical mindset with the ability to constructively challenge assumptions and clarify ambiguous needs.

* Technically conversant – able to collaborate effectively with engineers and third-party vendors.

* A self-starter with a proactive, solution-focused approach.

Desirable:

* Experience in financial systems, credit control, or collections environments.

* Background in international or multi-site businesses.

* Familiarity with change management or training support.

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

£30,000 – £35,000 a year

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

* Work-life balance

*26 days annual leave

* Cycle to Work scheme

* Initiatives focused on employee wellbeing

* Pension

* Discretionary Bonus

* Discounted staff pet care

* Dog Friendly office

* Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

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